CFPB · Single-product concentration
Member Mortgage Services
6 CFPB complaints · 83.3% in "Mortgage" · top issue Loan modification,collection,foreclosure.
Member Mortgage Services: 83.3% of 6 CFPB complaints sit in "Mortgage". Timely 83.3% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2021
CFPB relief outcome brief
CCDB company member-mortgage-services
0% relief · 83.3% timely · 6 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Member Mortgage Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Member Mortgage Services complaint mix by product
- Mortgage 5 83.3% – 0% relief
- Credit reporting, 1 16.7% – 0% relief
How Member Mortgage Services's 6 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Member Mortgage Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 83.3% of this company's filings
Member Mortgage Services complaints by year
Annual filing volume from the CFPB public database
- 2021
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| MI | 5 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 2 |
| Loan servicing, payments, escrow account | 1 |
| Trouble during payment process | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 0% |
| 2014 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Member Mortgage Services filings cluster in one product
Member Mortgage Services's 6 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2021-11-17.
Member Mortgage Services answers 83.3% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Member Mortgage Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Member Mortgage Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Member Mortgage Services (83.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration