CFPB · Mid-pack CFPB posture
Loan South Finance & Tax Service of Troy, LLC
70 CFPB complaints · 6 states · top issue Incorrect information on your report.
Loan South Finance & Tax Service of Troy, LLC has 70 consumer complaints in the CFPB public database. Timely response is 98.6%; 1.4% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +500% filings 2020 to 2026
CFPB relief outcome brief
CCDB company loan-south-finance-tax-service-of-troy-llc
1.4% relief · 98.6% timely · 70 filings · Debt collection
Same-product relief peers
Nearest relief peer: Linebarger Goggan Blair & Sampson LLP (1.4% relief)
Loan South Finance & Tax Service of Troy, LLC closes 1.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 70 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Loan South Finance & Tax Service of Troy, LLC complaint mix by product
- Debt collection 28 40.0% – 0% relief
- Payday loan, 22 31.4% – 0% relief
- Credit reporting 12 17.1% – 0% relief
- Credit reporting, 4 5.7% – 0% relief
- Payday loan, 3 4.3% – 33% relief
- Credit card 1 1.4% – 0% relief
How Loan South Finance & Tax Service of Troy, LLC's 70 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 28 |
| Payday loan, title loan, personal loan, or advance loan | 22 |
| Credit reporting or other personal consumer reports | 12 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card or prepaid card | 1 |
Where Loan South Finance & Tax Service of Troy, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 38.6% of this company's filings
Loan South Finance & Tax Service of Troy, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 18
- +500% vs 2020
Top States
| State | Complaints |
|---|---|
| GA | 27 |
| TN | 16 |
| TX | 15 |
| AL | 10 |
| MS | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 13 |
| Problem when making payments | 12 |
| Attempts to collect debt not owed | 9 |
| Took or threatened to take negative or legal action | 8 |
| Struggling to pay your loan | 6 |
| Communication tactics | 5 |
| Improper use of your report | 4 |
| Written notification about debt | 3 |
| Charged fees or interest you didn't expect | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Problem with additional add-on products or services | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| False statements or representation | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 3 | 66.7% |
| 2021 | 1 | 100% |
| 2023 | 14 | 100% |
| 2024 | 10 | 100% |
| 2025 | 24 | 100% |
| 2026 | 18 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Loan South Finance & Tax Service of Troy, LLC
Loan South Finance & Tax Service of Troy, LLC's 70 logged complaints stay concentrated: only 6 states show a filing. Only 38.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-19.
Loan South Finance & Tax Service of Troy, LLC answers 98.6% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 1.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Loan South Finance & Tax Service of Troy, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Loan South Finance & Tax Service of Troy, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 70.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
- Block, Inc. Δ 0.0 pts · 66.9K complaints 98.6%timely
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 0.0 pts · 4.0K complaints 98.6%timely
- RoundPoint Mortgage Servicing LLC Δ 0.0 pts · 3.0K complaints 98.6%timely
- Foris DAX, Inc. Δ 0.0 pts · 1.1K complaints 98.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Loan South Finance & Tax Service of Troy, LLC (98.6% timely; 1.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture