CFPB · Narrative-heavy record
First National Bank of Pennsylvania
952 CFPB complaints · 43.6% with narratives · top issue Managing an account.
First National Bank of Pennsylvania: 43.6% of 952 filings include consumer narratives. Timely 94.9% · relief 29.9% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +44.4% filings 2015 to 2026
CFPB relief outcome brief
CCDB company first-national-bank-of-pennsylvania
29.9% relief · 94.9% timely · 952 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Huntington National Bank, the (30.1% relief)
First National Bank of Pennsylvania closes 29.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First National Bank of Pennsylvania's 952 filings include narrative text
43.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First National Bank of Pennsylvania complaint mix by product
- Checking or 431 49.8% – 35% relief
- Mortgage 207 23.9% – 20% relief
- Bank account 95 11.0% – 59% relief
- Vehicle loan 38 4.4% – 16% relief
- Credit reporting, 36 4.2% – 14% relief
- Debt collection 31 3.6% – 23% relief
- Payday loan, 27 3.1% – 22% relief
How First National Bank of Pennsylvania's 952 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 431 |
| Mortgage | 207 |
| Bank account or service | 95 |
| Vehicle loan or lease | 38 |
| Credit reporting, credit repair services, or other personal consumer reports | 36 |
| Debt collection | 31 |
| Payday loan, title loan, or personal loan | 27 |
| Money transfer, virtual currency, or money service | 25 |
| Credit reporting or other personal consumer reports | 21 |
| Consumer Loan | 15 |
| Credit card or prepaid card | 13 |
| Credit card | 7 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Money transfers | 2 |
Concentrated filing states for First National Bank of Pennsylvania
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 48.7% of this company's filings
First National Bank of Pennsylvania rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 39
- +44.4% vs 2015
Top States
| State | Complaints |
|---|---|
| PA | 464 |
| NC | 125 |
| MD | 124 |
| OH | 56 |
| VA | 40 |
| SC | 21 |
| FL | 17 |
| WV | 12 |
| NY | 8 |
| TX | 7 |
| TN | 7 |
| DC | 6 |
| CA | 6 |
| IL | 5 |
| UT | 4 |
| GA | 4 |
| NJ | 4 |
| KY | 4 |
| DE | 2 |
| NH | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 270 |
| Trouble during payment process | 83 |
| Problem caused by your funds being low | 67 |
| Account opening, closing, or management | 42 |
| Applying for a mortgage or refinancing an existing mortgage | 41 |
| Opening an account | 37 |
| Incorrect information on your report | 35 |
| Closing an account | 30 |
| Problems caused by my funds being low | 28 |
| Closing on a mortgage | 27 |
| Managing the loan or lease | 26 |
| Problem with a lender or other company charging your account | 25 |
| Struggling to pay mortgage | 21 |
| Loan servicing, payments, escrow account | 21 |
| Fraud or scam | 15 |
| Deposits and withdrawals | 15 |
| Problem with a company's investigation into an existing problem | 13 |
| Struggling to pay your loan | 13 |
| Improper use of your report | 11 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 27 | 100% |
| 2016 | 77 | 66.2% |
| 2017 | 129 | 89.9% |
| 2018 | 76 | 100% |
| 2019 | 55 | 96.4% |
| 2020 | 75 | 96% |
| 2021 | 73 | 97.3% |
| 2022 | 86 | 97.7% |
| 2023 | 99 | 100% |
| 2024 | 79 | 100% |
| 2025 | 137 | 100% |
| 2026 | 39 | 97.4% |
Source: CFPB Consumer Complaint Database
First National Bank of Pennsylvania's narrative-rich complaint ledger
First National Bank of Pennsylvania's 952 logged complaints stay concentrated: only 33 states show a filing. 43.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-23.
First National Bank of Pennsylvania answers 94.9% of complaints inside the CFPB's tracked window and closes 69.7% with a written explanation. 29.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First National Bank of Pennsylvania.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First National Bank of Pennsylvania: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 952.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First National Bank of Pennsylvania (94.9% timely; 29.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record