CFPB · Narrative-heavy record
Horizon West Financial, Inc
2 CFPB complaints · 50% with narratives · top issue Problem when making payments.
Horizon West Financial, Inc: 50% of 2 filings include consumer narratives. Timely 50% · relief 0% · top product Credit card. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2020 to 2025
CFPB relief outcome brief
CCDB company horizon-west-financial-inc
0% relief · 50% timely · 2 filings · Credit card
Same-product relief peers
Nearest relief peer: Continental Finance Company, LLC (0.4% relief)
Horizon West Financial, Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Horizon West Financial, Inc complaint mix by product
- Credit card 1 50.0% – 0% relief
- Vehicle loan 1 50.0% – 0% relief
How Horizon West Financial, Inc's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 1 |
| Vehicle loan or lease | 1 |
Concentrated filing states for Horizon West Financial, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 50% of this company's filings
Horizon West Financial, Inc complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2020
Top States
| State | Complaints |
|---|---|
| IL | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem when making payments | 1 |
| Managing the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 0% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Horizon West Financial, Inc's narrative-rich complaint ledger
Horizon West Financial, Inc's 2 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2025-05-13.
Horizon West Financial, Inc answers 50% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem when making payments."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Horizon West Financial, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Horizon West Financial, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Horizon West Financial, Inc (50% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record