CFPB · Narrative-heavy record
Higher Education Servicing Corporation, Inc.
36 CFPB complaints · 47.2% with narratives · top issue Incorrect information on your report.
Higher Education Servicing Corporation, Inc.: 47.2% of 36 filings include consumer narratives. Timely 97.2% · relief 5.6% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- -33.3% filings 2017 to 2026
CFPB relief outcome brief
CCDB company higher-education-servicing-corporation-inc
5.6% relief · 97.2% timely · 36 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Mission Financial Services Corporation (5.1% relief)
Higher Education Servicing Corporation, Inc. closes 5.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Higher Education Servicing Corporation, Inc. scores strongest on timely response (95/100 percentile-benchmarked) and weakest on relief provided (26/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
26 / 100 percentile-benchmarked
5.6% of complaints closed with relief to the consumer
Timely response
95 / 100 percentile-benchmarked
97.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.4% of complaints closed with an explanation to the consumer
Most of Higher Education Servicing Corporation, Inc.'s 36 filings include narrative text
47.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Higher Education Servicing Corporation, Inc. complaint mix by product
- Credit reporting 15 41.7% – 13% relief
- Student loan 15 41.7% – 0% relief
- Credit reporting, 4 11.1% – 0% relief
- Debt collection 2 5.6% – 0% relief
How Higher Education Servicing Corporation, Inc.'s 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 15 |
| Student loan | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt collection | 2 |
Concentrated filing states for Higher Education Servicing Corporation, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 47.2% of this company's filings
Higher Education Servicing Corporation, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -33.3% vs 2017
Top States
| State | Complaints |
|---|---|
| TX | 17 |
| LA | 2 |
| IL | 2 |
| FL | 2 |
| MS | 1 |
| UT | 1 |
| MA | 1 |
| CO | 1 |
| AL | 1 |
| WI | 1 |
| NJ | 1 |
| MN | 1 |
| DC | 1 |
| AR | 1 |
| GA | 1 |
| ND | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 13 |
| Problem with a company's investigation into an existing problem | 9 |
| Dealing with your lender or servicer | 8 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| False statements or representation | 1 |
| Attempts to collect debt not owed | 1 |
| Struggling to repay your loan | 1 |
| Dealing with my lender or servicer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 3 | 100% |
| 2018 | 4 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2023 | 4 | 100% |
| 2024 | 8 | 100% |
| 2025 | 11 | 90.9% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Higher Education Servicing Corporation, Inc.'s narrative-rich complaint ledger
Higher Education Servicing Corporation, Inc.'s 36 logged complaints stay concentrated: only 17 states show a filing. 47.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-04.
Higher Education Servicing Corporation, Inc. answers 97.2% of complaints inside the CFPB's tracked window and closes 94.4% with a written explanation. 5.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Higher Education Servicing Corporation, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Higher Education Servicing Corporation, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Higher Education Servicing Corporation, Inc. (97.2% timely; 5.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record