Total complaints
24
Filed since 2015
2026 data Public-data reference. official source
Hello Digit, LLC
24 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
24 consumer complaints filed with the CFPB
This profile shows Hello Digit, LLC's complaint history from CFPB public records. 24 consumers have filed complaints since 2015. The company has a 83.3% timely response rate and has provided relief in 4.2% of cases.
24
Total Complaints
83.3%
Timely Response
0%
Disputed
4.2%
Relief Provided
15
States Active
2015
Since
Timely response
83.3%
CFPB-tracked response window
Relief rate
4.2%
Closed with monetary or non-monetary relief
Timely response rate 83.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 4.2%
Industry median
Share closed with monetary or non-monetary relief.
Hello Digit, LLC complaint mix by product
- Checking or 15 62.5% – 0% relief
- Money transfer, 7 29.2% – 14% relief
- Bank account 1 4.2% – 0% relief
- Credit reporting 1 4.2% – 0% relief
How Hello Digit, LLC's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 15 |
| Money transfer, virtual currency, or money service | 7 |
| Bank account or service | 1 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 5 |
| VA | 3 |
| FL | 2 |
| PA | 1 |
| NC | 1 |
| NH | 1 |
| CA | 1 |
| TX | 1 |
| MD | 1 |
| TN | 1 |
| WI | 1 |
| MA | 1 |
| OH | 1 |
| NJ | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Problem with a lender or other company charging your account | 4 |
| Unauthorized transactions or other transaction problem | 2 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Closing an account | 2 |
| Fraud or scam | 1 |
| Other transaction problem | 1 |
| Problem caused by your funds being low | 1 |
| Problem adding money | 1 |
| Deposits and withdrawals | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 0% |
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 8 | 100% |
| 2022 | 9 | 77.8% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Hello Digit, LLC
Hello Digit, LLC has accumulated 24 consumer complaints in the CFPB public database, with filings active across 15 U.S. states. Of those submissions, 14 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2024-01-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Hello Digit, LLC reports a 83.3% timely-response rate and has closed 91.7% of cases with a written explanation to the consumer. 4.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Hello Digit, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Hello Digit, LLC have?
Hello Digit, LLC has received 24 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Hello Digit, LLC respond to complaints on time?
Hello Digit, LLC has a 83.3% timely response rate to CFPB complaints.
What is the most common complaint about Hello Digit, LLC?
The most common issue reported against Hello Digit, LLC is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.
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