2026 data Public-data reference. official source

SUN LOAN COMPANY INC.

557 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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557 consumer complaints filed with the CFPB

This profile shows SUN LOAN COMPANY INC.'s complaint history from CFPB public records. 557 consumers have filed complaints since 2014. The company has a 97.5% timely response rate and has provided relief in 6.3% of cases.

557
Total Complaints
97.5%
Timely Response
1.3%
Disputed
6.3%
Relief Provided
24
States Active
2014
Since

Total complaints

557

Filed since 2014

Timely response

97.5%

CFPB-tracked response window

Relief rate

6.3%

Closed with monetary or non-monetary relief

Timely response rate 97.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 6.3%
Industry median

Share closed with monetary or non-monetary relief.

SUN LOAN COMPANY INC. complaint mix by product

Total complaints: 557

SUN LOAN COMPANY INC. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 557 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 177 complaints (31.9%), resolution 4.5% Debt collection 31.9% Credit reporting: 138 complaints (24.9%), resolution 7.2% Credit reporting 24.9% Credit reporting,: 82 complaints (14.8%), resolution 3.7% Credit reporting, 14.8% Payday loan,: 81 complaints (14.6%), resolution 7.4% Payday loan, 14.6% Payday loan,: 48 complaints (8.6%), resolution 8.3% Payday loan, 8.6% Consumer Loan: 21 complaints (3.8%), resolution 19.0% Payday loan: 8 complaints (1.4%), resolution 0.0%
  • Debt collection 177 31.9% – 5% relief
  • Credit reporting 138 24.9% – 7% relief
  • Credit reporting, 82 14.8% – 4% relief
  • Payday loan, 81 14.6% – 7% relief
  • Payday loan, 48 8.6% – 8% relief
  • Consumer Loan 21 3.8% – 19% relief
  • Payday loan 8 1.4% – 0% relief

How SUN LOAN COMPANY INC.'s 557 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 177
Credit reporting or other personal consumer reports 138
Credit reporting, credit repair services, or other personal consumer reports 82
Payday loan, title loan, or personal loan 81
Payday loan, title loan, personal loan, or advance loan 48
Consumer Loan 21
Payday loan 8
Credit reporting 1
Checking or savings account 1

Top States

State Complaints
TX 277
IL 62
MO 57
OK 35
AL 31
NV 21
NM 17
TN 12
AR 8
CA 6
IA 5
LA 5
IN 3
FL 3
AZ 2
PA 2
OH 2
NY 2
GA 2
NE 1

Top Issues

Issue Complaints
Incorrect information on your report 136
Attempts to collect debt not owed 46
Took or threatened to take negative or legal action 44
Improper use of your report 44
Problem with a company's investigation into an existing problem 41
Struggling to pay your loan 32
Problem with a credit reporting company's investigation into an existing problem 30
Communication tactics 24
Problem when making payments 21
Written notification about debt 21
False statements or representation 16
Charged fees or interest you didn't expect 15
Problems when you are unable to pay 10
Problem with the payoff process at the end of the loan 10
Improper contact or sharing of info 9
Threatened to contact someone or share information improperly 8
Managing the loan or lease 7
Getting the loan 7
Cont'd attempts collect debt not owed 5
Received a loan you didn't apply for 4

Yearly Trend

Year Complaints Timely
2014 20 80%
2015 22 95.5%
2016 13 100%
2017 21 100%
2018 33 97%
2019 24 100%
2020 35 100%
2021 35 100%
2022 33 87.9%
2023 56 100%
2024 75 100%
2025 130 97.7%
2026 60 98.3%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About SUN LOAN COMPANY INC.

SUN LOAN COMPANY INC. has accumulated 557 consumer complaints in the CFPB public database, with filings active across 24 U.S. states. Of those submissions, 180 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-04-01, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, SUN LOAN COMPANY INC. reports a 97.5% timely-response rate and has closed 93.2% of cases with a written explanation to the consumer. 6.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SUN LOAN COMPANY INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does SUN LOAN COMPANY INC. have?

SUN LOAN COMPANY INC. has received 557 consumer complaints filed with the Consumer Financial Protection Bureau.

Does SUN LOAN COMPANY INC. respond to complaints on time?

SUN LOAN COMPANY INC. has a 97.5% timely response rate to CFPB complaints.

What is the most common complaint about SUN LOAN COMPANY INC.?

The most common issue reported against SUN LOAN COMPANY INC. is "Incorrect information on your report" in the "Debt collection" product category.

Read our methodology — how this data is sourced, computed, and verified.

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