CFPB · Diversified product mix
Sun Loan Company Inc.
682 CFPB complaints · diversified mix (top product 32.3%) · top issue Incorrect information on your report.
Sun Loan Company Inc.: top product "Debt collection" is only 32.3% of 682 - multi-bucket mix. Timely 97.9% · relief 8.1%. Allegations, not findings.
- Diversified product mix
- +550% filings 2014 to 2026
CFPB relief outcome brief
CCDB company sun-loan-company-inc
8.1% relief · 97.9% timely · 682 filings · Debt collection
Same-product relief peers
Nearest relief peer: NRA Group, LLC (8.1% relief)
Sun Loan Company Inc. closes 8.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 682 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sun Loan Company Inc. complaint mix by product
- Debt collection 220 32.4% – 8% relief
- Credit reporting 189 27.8% – 10% relief
- Credit reporting, 99 14.6% – 5% relief
- Payday loan, 84 12.4% – 7% relief
- Payday loan, 57 8.4% – 7% relief
- Consumer Loan 22 3.2% – 18% relief
- Payday loan 8 1.2% – 0% relief
How Sun Loan Company Inc.'s 682 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 220 |
| Credit reporting or other personal consumer reports | 189 |
| Credit reporting, credit repair services, or other personal consumer reports | 99 |
| Payday loan, title loan, or personal loan | 84 |
| Payday loan, title loan, personal loan, or advance loan | 57 |
| Consumer Loan | 22 |
| Payday loan | 8 |
| Credit reporting | 1 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
Concentrated filing states for Sun Loan Company Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 50.3% of this company's filings
Sun Loan Company Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 130
- +550% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 343 |
| IL | 74 |
| MO | 70 |
| OK | 41 |
| AL | 37 |
| NV | 29 |
| NM | 21 |
| TN | 14 |
| AR | 8 |
| CA | 7 |
| LA | 5 |
| IA | 5 |
| FL | 4 |
| GA | 3 |
| IN | 3 |
| AZ | 3 |
| WA | 2 |
| OH | 2 |
| PA | 2 |
| NY | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 169 |
| Took or threatened to take negative or legal action | 63 |
| Problem with a company's investigation into an existing problem | 63 |
| Attempts to collect debt not owed | 59 |
| Improper use of your report | 53 |
| Problem with a credit reporting company's investigation into an existing problem | 38 |
| Struggling to pay your loan | 35 |
| Communication tactics | 29 |
| Problem when making payments | 22 |
| Written notification about debt | 22 |
| False statements or representation | 20 |
| Charged fees or interest you didn't expect | 15 |
| Problems when you are unable to pay | 11 |
| Problem with the payoff process at the end of the loan | 10 |
| Getting the loan | 9 |
| Improper contact or sharing of info | 9 |
| Threatened to contact someone or share information improperly | 8 |
| Managing the loan or lease | 7 |
| Cont'd attempts collect debt not owed | 6 |
| Can't contact lender or servicer | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 20 | 80% |
| 2015 | 23 | 95.7% |
| 2016 | 14 | 100% |
| 2017 | 21 | 100% |
| 2018 | 38 | 97.4% |
| 2019 | 26 | 100% |
| 2020 | 36 | 100% |
| 2021 | 42 | 100% |
| 2022 | 38 | 89.5% |
| 2023 | 65 | 100% |
| 2024 | 82 | 100% |
| 2025 | 147 | 98% |
| 2026 | 130 | 99.2% |
Source: CFPB Consumer Complaint Database
Sun Loan Company Inc. spreads across product buckets
Sun Loan Company Inc.'s 682 logged complaints stay concentrated: only 27 states show a filing. Only 35.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2026-06-25.
Sun Loan Company Inc. answers 97.9% of complaints inside the CFPB's tracked window and closes 91.1% with a written explanation. 8.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sun Loan Company Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sun Loan Company Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 682.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sun Loan Company Inc. (97.9% timely; 8.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix