Sun Loan Company Inc.
682 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sun Loan Company Inc. complaint mix by product
- Debt collection 220 32.4% – 8% relief
- Credit reporting 189 27.8% – 10% relief
- Credit reporting, 99 14.6% – 5% relief
- Payday loan, 84 12.4% – 7% relief
- Payday loan, 57 8.4% – 7% relief
- Consumer Loan 22 3.2% – 18% relief
- Payday loan 8 1.2% – 0% relief
How Sun Loan Company Inc.'s 682 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 220 |
| Credit reporting or other personal consumer reports | 189 |
| Credit reporting, credit repair services, or other personal consumer reports | 99 |
| Payday loan, title loan, or personal loan | 84 |
| Payday loan, title loan, personal loan, or advance loan | 57 |
| Consumer Loan | 22 |
| Payday loan | 8 |
| Credit reporting | 1 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 343 |
| IL | 74 |
| MO | 70 |
| OK | 41 |
| AL | 37 |
| NV | 29 |
| NM | 21 |
| TN | 14 |
| AR | 8 |
| CA | 7 |
| LA | 5 |
| IA | 5 |
| FL | 4 |
| GA | 3 |
| IN | 3 |
| AZ | 3 |
| WA | 2 |
| OH | 2 |
| PA | 2 |
| NY | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 169 |
| Took or threatened to take negative or legal action | 63 |
| Problem with a company's investigation into an existing problem | 63 |
| Attempts to collect debt not owed | 59 |
| Improper use of your report | 53 |
| Problem with a credit reporting company's investigation into an existing problem | 38 |
| Struggling to pay your loan | 35 |
| Communication tactics | 29 |
| Problem when making payments | 22 |
| Written notification about debt | 22 |
| False statements or representation | 20 |
| Charged fees or interest you didn't expect | 15 |
| Problems when you are unable to pay | 11 |
| Problem with the payoff process at the end of the loan | 10 |
| Getting the loan | 9 |
| Improper contact or sharing of info | 9 |
| Threatened to contact someone or share information improperly | 8 |
| Managing the loan or lease | 7 |
| Cont'd attempts collect debt not owed | 6 |
| Can't contact lender or servicer | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 20 | 80% |
| 2015 | 23 | 95.7% |
| 2016 | 14 | 100% |
| 2017 | 21 | 100% |
| 2018 | 38 | 97.4% |
| 2019 | 26 | 100% |
| 2020 | 36 | 100% |
| 2021 | 42 | 100% |
| 2022 | 38 | 89.5% |
| 2023 | 65 | 100% |
| 2024 | 82 | 100% |
| 2025 | 147 | 98% |
| 2026 | 130 | 99.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Sun Loan Company Inc.
Sun Loan Company Inc.'s 682 logged complaints stay concentrated: only 27 states show a filing on record. Only 35.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2026-06-25.
Sun Loan Company Inc. answers 97.9% of complaints inside the CFPB's tracked window and closes 91.1% with a written explanation. 8.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sun Loan Company Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Sun Loan Company Inc. have?
682, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Sun Loan Company Inc. respond to complaints on time?
97.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Sun Loan Company Inc.?
"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.