CFPB · Single-product concentration
Academy Mortgage Corporation
187 CFPB complaints · 83.4% in "Mortgage" · top issue Trouble during payment process.
Academy Mortgage Corporation: 83.4% of 187 CFPB complaints sit in "Mortgage". Timely 89.8% · relief 18.2%. Allegations, not findings.
- Single-product concentration
- +125% filings 2012 to 2026
CFPB relief outcome brief
CCDB company academy-mortgage-corporation
18.2% relief · 89.8% timely · 187 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bancorpsouth Bank (17.5% relief)
Academy Mortgage Corporation closes 18.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Academy Mortgage Corporation's 187 filings include narrative text
41.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Academy Mortgage Corporation complaint mix by product
- Mortgage 156 83.4% – 22% relief
- Debt collection 17 9.1% – 0% relief
- Credit reporting 7 3.7% – 0% relief
- Credit reporting, 6 3.2% – 0% relief
- Credit card 1 0.5% – 0% relief
How Academy Mortgage Corporation's 187 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 156 |
| Debt collection | 17 |
| Credit reporting or other personal consumer reports | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Credit card | 1 |
Where Academy Mortgage Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.8% of this company's filings
Academy Mortgage Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 9
- +125% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 24 |
| TX | 22 |
| AZ | 22 |
| GA | 17 |
| NM | 15 |
| UT | 11 |
| CO | 9 |
| FL | 8 |
| MD | 7 |
| WA | 5 |
| MI | 4 |
| OK | 4 |
| DE | 3 |
| NC | 3 |
| IL | 3 |
| LA | 2 |
| OR | 2 |
| TN | 2 |
| MA | 2 |
| PA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 42 |
| Applying for a mortgage or refinancing an existing mortgage | 27 |
| Application, originator, mortgage broker | 27 |
| Closing on a mortgage | 21 |
| Took or threatened to take negative or legal action | 14 |
| Loan servicing, payments, escrow account | 13 |
| Settlement process and costs | 12 |
| Incorrect information on your report | 8 |
| Improper use of your report | 7 |
| Credit decision / Underwriting | 6 |
| Struggling to pay mortgage | 4 |
| Attempts to collect debt not owed | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Struggling to pay your bill | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 75% |
| 2013 | 7 | 100% |
| 2014 | 3 | 100% |
| 2015 | 15 | 100% |
| 2016 | 24 | 100% |
| 2017 | 14 | 100% |
| 2018 | 9 | 100% |
| 2019 | 14 | 100% |
| 2020 | 8 | 100% |
| 2021 | 27 | 100% |
| 2022 | 17 | 100% |
| 2023 | 12 | 100% |
| 2024 | 15 | 100% |
| 2025 | 9 | 0% |
| 2026 | 9 | 0% |
Source: CFPB Consumer Complaint Database
Academy Mortgage Corporation filings cluster in one product
Academy Mortgage Corporation's 187 logged complaints stay concentrated: only 35 states show a filing. 41.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-05.
Academy Mortgage Corporation answers 89.8% of complaints inside the CFPB's tracked window and closes 70.1% with a written explanation. 18.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Academy Mortgage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Academy Mortgage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 187.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 89.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Academy Mortgage Corporation (89.8% timely; 18.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration