CFPB · Single-product concentration
Grant Mercantile Agency
351 CFPB complaints · 84.9% in "Debt collection" · top issue Attempts to collect debt not owed.
Grant Mercantile Agency: 84.9% of 351 CFPB complaints sit in "Debt collection". Timely 99.7% · relief 8.5%. Allegations, not findings.
- Single-product concentration
- +480% filings 2013 to 2026
CFPB relief outcome brief
CCDB company grant-mercantile-agency
8.5% relief · 99.7% timely · 351 filings · Debt collection
Same-product relief peers
Nearest relief peer: United Credit and Collections Inc. (8.6% relief)
Grant Mercantile Agency closes 8.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Grant Mercantile Agency's 351 filings include narrative text
48.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Grant Mercantile Agency complaint mix by product
- Debt collection 298 84.9% – 8% relief
- Credit reporting, 38 10.8% – 13% relief
- Credit reporting 13 3.7% – 0% relief
- Debt or 1 0.3% – 0% relief
- Payday loan, 1 0.3% – 0% relief
How Grant Mercantile Agency's 351 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 298 |
| Credit reporting, credit repair services, or other personal consumer reports | 38 |
| Credit reporting or other personal consumer reports | 13 |
| Debt or credit management | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Grant Mercantile Agency
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 61.3% of this company's filings
Grant Mercantile Agency rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 29
- +480% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 215 |
| TX | 48 |
| FL | 18 |
| IL | 17 |
| IN | 11 |
| NV | 7 |
| TN | 5 |
| GA | 4 |
| AZ | 3 |
| MO | 3 |
| AL | 2 |
| NC | 2 |
| MD | 2 |
| HI | 2 |
| LA | 1 |
| KY | 1 |
| OR | 1 |
| WA | 1 |
| RI | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 127 |
| Written notification about debt | 58 |
| False statements or representation | 41 |
| Cont'd attempts collect debt not owed | 30 |
| Incorrect information on your report | 22 |
| Took or threatened to take negative or legal action | 21 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Improper use of your report | 10 |
| Disclosure verification of debt | 8 |
| Communication tactics | 7 |
| Problem with a company's investigation into an existing problem | 3 |
| Improper contact or sharing of info | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Fraud or scam | 2 |
| Confusing or missing disclosures | 1 |
| Electronic communications | 1 |
| Problem when making payments | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 9 | 100% |
| 2015 | 10 | 90% |
| 2016 | 14 | 100% |
| 2017 | 31 | 100% |
| 2018 | 36 | 100% |
| 2019 | 38 | 100% |
| 2020 | 31 | 100% |
| 2021 | 29 | 100% |
| 2022 | 42 | 100% |
| 2023 | 21 | 100% |
| 2024 | 33 | 100% |
| 2025 | 23 | 100% |
| 2026 | 29 | 100% |
Source: CFPB Consumer Complaint Database
Grant Mercantile Agency filings cluster in one product
Grant Mercantile Agency's 351 logged complaints stay concentrated: only 23 states show a filing. 48.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-19.
Grant Mercantile Agency answers 99.7% of complaints inside the CFPB's tracked window and closes 91.5% with a written explanation. 8.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Grant Mercantile Agency.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Grant Mercantile Agency: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 351.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Grant Mercantile Agency (99.7% timely; 8.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration