Total complaints
63
Filed since 2019
2026 data Public-data reference. official source
BILL.COM, LLC
63 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
63 consumer complaints filed with the CFPB
This profile shows BILL.COM, LLC's complaint history from CFPB public records. 63 consumers have filed complaints since 2019. The company has a 100% timely response rate and has provided relief in 0% of cases.
63
Total Complaints
100%
Timely Response
0%
Disputed
0%
Relief Provided
23
States Active
2019
Since
Timely response
100%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
BILL.COM, LLC complaint mix by product
- Money transfer, 33 52.4% – 0% relief
- Credit card 20 31.7% – 0% relief
- Checking or 7 11.1% – 0% relief
- Debt collection 1 1.6% – 0% relief
- Credit reporting 1 1.6% – 0% relief
- Credit card 1 1.6% – 0% relief
How BILL.COM, LLC's 63 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 33 |
| Credit card | 20 |
| Checking or savings account | 7 |
| Debt collection | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 13 |
| NY | 5 |
| TX | 4 |
| PA | 4 |
| FL | 4 |
| VA | 4 |
| NJ | 4 |
| WA | 3 |
| LA | 3 |
| MD | 3 |
| IN | 2 |
| MA | 2 |
| IL | 2 |
| AZ | 1 |
| SC | 1 |
| MT | 1 |
| NC | 1 |
| OH | 1 |
| CO | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 7 |
| Unauthorized transactions or other transaction problem | 5 |
| Trouble using your card | 5 |
| Problem with a purchase shown on your statement | 4 |
| Unexpected or other fees | 4 |
| Closing your account | 4 |
| Other features, terms, or problems | 4 |
| Other transaction problem | 3 |
| Getting a credit card | 3 |
| Problem with customer service | 3 |
| Managing an account | 3 |
| Problem with a lender or other company charging your account | 2 |
| Other service problem | 2 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Fraud or scam | 2 |
| Confusing or missing disclosures | 2 |
| Confusing or misleading advertising or marketing | 1 |
| Opening an account | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 1 | 100% |
| 2022 | 5 | 100% |
| 2023 | 12 | 100% |
| 2024 | 13 | 100% |
| 2025 | 16 | 100% |
| 2026 | 14 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About BILL.COM, LLC
BILL.COM, LLC has accumulated 63 consumer complaints in the CFPB public database, with filings active across 23 U.S. states. Of those submissions, 22 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, BILL.COM, LLC reports a 100% timely-response rate and has closed 87.3% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Money was not available when promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating BILL.COM, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does BILL.COM, LLC have?
BILL.COM, LLC has received 63 consumer complaints filed with the Consumer Financial Protection Bureau.
Does BILL.COM, LLC respond to complaints on time?
BILL.COM, LLC has a 100% timely response rate to CFPB complaints.
What is the most common complaint about BILL.COM, LLC?
The most common issue reported against BILL.COM, LLC is "Money was not available when promised" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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