CFPB · Lighter filing volume

First National Collection Bureau, Inc.

1.0K CFPB complaints (light-volume third) · 53 states · top issue Cont'd attempts collect debt not owed.

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1.0K CFPB complaints

First National Collection Bureau, Inc. is in the light-volume third with 1.0K CFPB complaints (ranks #339 of 342). Timely 98.6% · relief 0% · top product Debt collection. Allegations, not findings.

  • Lighter filing volume
  • +146.2% filings 2013 to 2026

CFPB relief outcome brief

CCDB company first-national-collection-bureau-inc

0% relief · 98.6% timely · 1.0K filings · Debt collection

Same-product relief peers

Nearest relief peer: Transworld Systems Inc (0% relief)

First National CollectionBureau, Inc. (this)0%Delbert Services0%Cedars Business Services, LLC0.1%GLA Collection Company, Inc.0.6%Stellantis Financial ServicesUS Corp.14.5%
Closed-with-relief % among First National Collection Bureau, Inc. and nearest filing-volume peers

First National Collection Bureau, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

First National Collection Bureau, Inc. scores strongest on closed with explanation (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

54 /100 grade D

Relief provided

0 / 100 percentile-benchmarked

0% of complaints closed with relief to the consumer

Timely response

98 / 100 percentile-benchmarked

98.6% of complaints answered inside the CFPB 15-day window

Closed with explanation

100 / 100 percentile-benchmarked

99.9% of complaints closed with an explanation to the consumer

How 1.0K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 98.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

First National Collection Bureau, Inc. complaint mix by product

Total complaints: 1.0K

First National Collection Bureau, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.0K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 941 complaints (93.5%), resolution 0.0% Debt collection 93.5% Credit reporting,: 19 complaints (1.9%), resolution 0.0% Credit reporting: 16 complaints (1.6%), resolution 0.0% Credit card: 14 complaints (1.4%), resolution 0.0% Consumer Loan: 11 complaints (1.1%), resolution 0.0% Credit card: 4 complaints (0.4%), resolution 0.0% Debt or: 1 complaints (0.1%), resolution 0.0%
  • Debt collection 941 93.5% – 0% relief
  • Credit reporting, 19 1.9% – 0% relief
  • Credit reporting 16 1.6% – 0% relief
  • Credit card 14 1.4% – 0% relief
  • Consumer Loan 11 1.1% – 0% relief
  • Credit card 4 0.4% – 0% relief
  • Debt or 1 0.1% – 0% relief

Lighter-volume mix: how First National Collection Bureau, Inc.'s 1.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Debt collection 941
Credit reporting, credit repair services, or other personal consumer reports 19
Credit reporting or other personal consumer reports 16
Credit card 14
Consumer Loan 11
Credit card or prepaid card 4
Debt or credit management 1
Bank account or service 1
Vehicle loan or lease 1

Nationwide filing states for First National Collection Bureau, Inc.

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
CA
16.6% of this company's filings
CA167TX117FL115PA42GA39IL32NY29NJ27

First National Collection Bureau, Inc. rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
32
+146.2% vs 2013
0100200300 20132015201720192021202320252026 32

Volume vs. relief

Where First National Collection Bureau, Inc. sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, First National Collection Bureau, Inc. files more complaint volume than 1% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

First National Collection Bureau, Inc. vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080 020406080100 Volume percentile Relief percentile
First National Collection Bureau, Inc. vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 1,008 · Closed with relief: 0.0%

Top States

State Complaints
CA 167
TX 117
FL 115
PA 42
GA 39
IL 32
NY 29
NJ 27
OH 24
AZ 24
VA 22
MD 21
MA 20
LA 19
MI 19
WA 19
CO 19
OR 18
IN 16
NV 16

Top Issues

Issue Complaints
Cont'd attempts collect debt not owed 377
Attempts to collect debt not owed 142
Communication tactics 102
Disclosure verification of debt 72
False statements or representation 70
Written notification about debt 55
Improper contact or sharing of info 32
Electronic communications 31
Taking/threatening an illegal action 24
Took or threatened to take negative or legal action 22
Improper use of your report 15
Threatened to contact someone or share information improperly 14
Incorrect information on your report 13
Problems when you are unable to pay 6
Managing the loan or lease 5
Problem with a credit reporting company's investigation into an existing problem 4
Problem with a company's investigation into an existing problem 3
Identity theft / Fraud / Embezzlement 3
Other 3
Getting a credit card 2

Yearly Trend

Year Complaints Timely
2013 13 15.4%
2014 209 100%
2015 241 100%
2016 140 100%
2017 45 100%
2018 30 100%
2019 16 100%
2020 32 100%
2021 31 100%
2022 40 100%
2023 56 100%
2024 52 96.2%
2025 71 98.6%
2026 32 100%

Source: CFPB Consumer Complaint Database

First National Collection Bureau, Inc. in the light-volume third

First National Collection Bureau, Inc.'s 1,008 logged complaints reach a nationwide footprint - 53 states have at least one filing. Only 34.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-22. Volume lands in the lightest third of the indexed company corpus (#339 of 342).

First National Collection Bureau, Inc. answers 98.6% of complaints inside the CFPB's tracked window and closes 99.9% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First National Collection Bureau, Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for First National Collection Bureau, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.0K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for First National Collection Bureau, Inc. (#339 of 342; 98.6% timely; 0% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume