CFPB · Single-product concentration
Generation Mortgage Company
61 CFPB complaints · 95.1% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Generation Mortgage Company: 95.1% of 61 CFPB complaints sit in "Mortgage". Timely 90.2% · relief 1.6%. Allegations, not findings.
- Single-product concentration
- -70% filings 2012 to 2016
CFPB relief outcome brief
CCDB company generation-mortgage-company
1.6% relief · 90.2% timely · 61 filings · Mortgage
Same-product relief peers
Nearest relief peer: Pacific Union Financial, LLC (1.6% relief)
Generation Mortgage Company closes 1.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Coded fields dominate Generation Mortgage Company's 61 filings
Only 4.9% include narrative text, so product/issue codes carry most of what can be read here. The two counts still add to total filings.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Generation Mortgage Company complaint mix by product
- Mortgage 58 95.1% – 2% relief
- Consumer Loan 1 1.6% – 0% relief
- Debt collection 1 1.6% – 0% relief
- Money transfers 1 1.6% – 0% relief
How Generation Mortgage Company's 61 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 58 |
| Consumer Loan | 1 |
| Debt collection | 1 |
| Money transfers | 1 |
Where Generation Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 11.5% of this company's filings
Generation Mortgage Company falling annual filings
Annual filing volume from the CFPB public database
- 2016
- 3
- -70% vs 2012
Top States
| State | Complaints |
|---|---|
| PA | 7 |
| CA | 6 |
| TX | 5 |
| MD | 5 |
| NJ | 3 |
| FL | 3 |
| SC | 3 |
| HI | 3 |
| IL | 2 |
| NY | 2 |
| CO | 2 |
| OR | 2 |
| GA | 2 |
| VA | 2 |
| AZ | 2 |
| PR | 2 |
| UT | 1 |
| MI | 1 |
| VT | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 25 |
| Loan modification,collection,foreclosure | 16 |
| Application, originator, mortgage broker | 10 |
| Settlement process and costs | 5 |
| Credit decision / Underwriting | 2 |
| Payment to acct not credited | 1 |
| Disclosure verification of debt | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 70% |
| 2013 | 16 | 100% |
| 2014 | 18 | 100% |
| 2015 | 14 | 100% |
| 2016 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Generation Mortgage Company filings cluster in one product
Generation Mortgage Company's 61 logged complaints stay concentrated: only 25 states show a filing. Only 4.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2016-11-09.
Generation Mortgage Company answers 90.2% of complaints inside the CFPB's tracked window and closes 96.7% with a written explanation. 1.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Generation Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Generation Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 61.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Generation Mortgage Company (90.2% timely; 1.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration