CFPB · Mid-pack CFPB posture
Flagship Financial Group
24 CFPB complaints · 18 states · top issue Application, originator, mortgage broker.
Flagship Financial Group has 24 consumer complaints in the CFPB public database. Timely response is 45.8%; 4.2% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -50% filings 2012 to 2021
CFPB relief outcome brief
CCDB company flagship-financial-group
4.2% relief · 45.8% timely · 24 filings · Mortgage
Same-product relief peers
Nearest relief peer: Guild Holdings Company (4.3% relief)
Flagship Financial Group closes 4.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 24 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Flagship Financial Group complaint mix by product
- Mortgage 16 66.7% – 6% relief
- Debt collection 4 16.7% – 0% relief
- Credit reporting, 3 12.5% – 0% relief
- Vehicle loan 1 4.2% – 0% relief
How Flagship Financial Group's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Vehicle loan or lease | 1 |
Where Flagship Financial Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.5% of this company's filings
Flagship Financial Group falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -50% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 3 |
| GA | 3 |
| FL | 2 |
| VA | 2 |
| KY | 1 |
| SC | 1 |
| AZ | 1 |
| MN | 1 |
| OK | 1 |
| HI | 1 |
| NC | 1 |
| NE | 1 |
| OH | 1 |
| MI | 1 |
| IL | 1 |
| LA | 1 |
| TX | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 7 |
| Settlement process and costs | 3 |
| Loan modification,collection,foreclosure | 2 |
| Improper use of your report | 2 |
| Improper contact or sharing of info | 1 |
| Loan servicing, payments, escrow account | 1 |
| Closing on a mortgage | 1 |
| Attempts to collect debt not owed | 1 |
| Trouble during payment process | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Incorrect information on your report | 1 |
| Struggling to pay your loan | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 6 | 100% |
| 2014 | 2 | 0% |
| 2015 | 1 | 100% |
| 2016 | 2 | 100% |
| 2017 | 3 | 0% |
| 2018 | 3 | 0% |
| 2020 | 4 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Flagship Financial Group
Flagship Financial Group's 24 logged complaints stay concentrated: only 18 states show a filing. Only 20.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-03-13.
Flagship Financial Group answers 45.8% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 4.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Flagship Financial Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Flagship Financial Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 24.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 45.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Flagship Financial Group (45.8% timely; 4.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture