Flagship Financial Group
24 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Flagship Financial Group complaint mix by product
- Mortgage 16 66.7% – 6% relief
- Debt collection 4 16.7% – 0% relief
- Credit reporting, 3 12.5% – 0% relief
- Vehicle loan 1 4.2% – 0% relief
How Flagship Financial Group's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 3 |
| GA | 3 |
| FL | 2 |
| VA | 2 |
| KY | 1 |
| SC | 1 |
| AZ | 1 |
| MN | 1 |
| OK | 1 |
| HI | 1 |
| NC | 1 |
| NE | 1 |
| OH | 1 |
| MI | 1 |
| IL | 1 |
| LA | 1 |
| TX | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 7 |
| Settlement process and costs | 3 |
| Loan modification,collection,foreclosure | 2 |
| Improper use of your report | 2 |
| Improper contact or sharing of info | 1 |
| Loan servicing, payments, escrow account | 1 |
| Closing on a mortgage | 1 |
| Attempts to collect debt not owed | 1 |
| Trouble during payment process | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Incorrect information on your report | 1 |
| Struggling to pay your loan | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 6 | 100% |
| 2014 | 2 | 0% |
| 2015 | 1 | 100% |
| 2016 | 2 | 100% |
| 2017 | 3 | 0% |
| 2018 | 3 | 0% |
| 2020 | 4 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Flagship Financial Group
Flagship Financial Group's 24 logged complaints stay concentrated: only 18 states show a filing on record. Only 20.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2021-03-13.
Flagship Financial Group answers 45.8% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 4.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Flagship Financial Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Flagship Financial Group have?
24, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Flagship Financial Group respond to complaints on time?
45.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Flagship Financial Group?
"Application, originator, mortgage broker", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.