CFPB · Mid-pack CFPB posture
Five Lakes Agency
12 CFPB complaints · 8 states · top issue Loan modification,collection,foreclosure.
Five Lakes Agency has 12 consumer complaints in the CFPB public database. Timely response is 83.3%; 0% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -60% filings 2013 to 2018
CFPB relief outcome brief
CCDB company five-lakes-agency
0% relief · 83.3% timely · 12 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Five Lakes Agency closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 12 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Five Lakes Agency complaint mix by product
- Mortgage 6 50.0% – 0% relief
- Debt collection 6 50.0% – 0% relief
How Five Lakes Agency's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6 |
| Debt collection | 6 |
Where Five Lakes Agency complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 16.7% of this company's filings
Five Lakes Agency falling annual filings
Annual filing volume from the CFPB public database
- 2018
- 2
- -60% vs 2013
Top States
| State | Complaints |
|---|---|
| WA | 2 |
| IL | 2 |
| GA | 2 |
| CA | 2 |
| MD | 1 |
| RI | 1 |
| AZ | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 5 |
| Improper contact or sharing of info | 2 |
| Cont'd attempts collect debt not owed | 1 |
| False statements or representation | 1 |
| Disclosure verification of debt | 1 |
| Attempts to collect debt not owed | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 80% |
| 2014 | 3 | 100% |
| 2016 | 1 | 0% |
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Five Lakes Agency
Five Lakes Agency's 12 logged complaints stay concentrated: only 8 states show a filing. Only 25% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2018-03-30.
Five Lakes Agency answers 83.3% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Five Lakes Agency.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Five Lakes Agency: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 12.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Five Lakes Agency (83.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture