CFPB · Lighter filing volume
Firstsource Business Process Services, LLC
1.4K CFPB complaints (light-volume third) · 50 states · top issue Attempts to collect debt not owed.
Firstsource Business Process Services, LLC is in the light-volume third with 1.4K CFPB complaints (ranks #280 of 342). Timely 99.3% · relief 0.1% · top product Debt collection. Allegations, not findings.
- Volume rank #280 of 342
- Lighter filing volume
- +536% filings 2013 to 2026
CFPB relief outcome brief
CCDB company firstsource-business-process-services-llc
0.1% relief · 99.3% timely · 1.4K filings · Debt collection
Same-product relief peers
Nearest relief peer: Fair Collections & Outsourcing, Inc. (0.1% relief)
Firstsource Business Process Services, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Firstsource Business Process Services, LLC complaint mix by product
- Debt collection 1K 89.8% – 0% relief
- Credit reporting 73 5.2% – 0% relief
- Credit reporting, 38 2.7% – 0% relief
- Credit card 17 1.2% – 0% relief
- Student loan 6 0.4% – 0% relief
- Credit card 5 0.4% – 0% relief
- Debt or 4 0.3% – 0% relief
Lighter-volume mix: how Firstsource Business Process Services, LLC's 1.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.3K |
| Credit reporting or other personal consumer reports | 73 |
| Credit reporting, credit repair services, or other personal consumer reports | 38 |
| Credit card | 17 |
| Student loan | 6 |
| Credit card or prepaid card | 5 |
| Debt or credit management | 4 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
Nationwide filing states for Firstsource Business Process Services, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 12.8% of this company's filings
Firstsource Business Process Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 159
- +536% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 180 |
| CA | 166 |
| TX | 122 |
| GA | 108 |
| NY | 67 |
| NC | 51 |
| PA | 49 |
| IL | 48 |
| NJ | 47 |
| OH | 47 |
| LA | 41 |
| MO | 38 |
| MD | 36 |
| MI | 34 |
| VA | 32 |
| AZ | 31 |
| IN | 30 |
| SC | 25 |
| KY | 24 |
| NV | 23 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 394 |
| Written notification about debt | 200 |
| Communication tactics | 179 |
| False statements or representation | 154 |
| Cont'd attempts collect debt not owed | 124 |
| Disclosure verification of debt | 69 |
| Electronic communications | 53 |
| Incorrect information on your report | 52 |
| Improper use of your report | 35 |
| Took or threatened to take negative or legal action | 33 |
| Improper contact or sharing of info | 29 |
| Threatened to contact someone or share information improperly | 23 |
| Problem with a company's investigation into an existing problem | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Other features, terms, or problems | 6 |
| Dealing with my lender or servicer | 5 |
| Taking/threatening an illegal action | 4 |
| Getting a credit card | 3 |
| Fees or interest | 2 |
| Problem when making payments | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 25 | 80% |
| 2014 | 81 | 100% |
| 2015 | 94 | 100% |
| 2016 | 85 | 100% |
| 2017 | 79 | 100% |
| 2018 | 74 | 100% |
| 2019 | 60 | 100% |
| 2020 | 58 | 100% |
| 2021 | 78 | 98.7% |
| 2022 | 75 | 100% |
| 2023 | 109 | 97.2% |
| 2024 | 172 | 100% |
| 2025 | 260 | 100% |
| 2026 | 159 | 99.4% |
Source: CFPB Consumer Complaint Database
Firstsource Business Process Services, LLC in the light-volume third
Firstsource Business Process Services, LLC's 1,409 logged complaints reach a nationwide footprint - 50 states have at least one filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-23. Volume lands in the lightest third of the indexed company corpus (#280 of 342).
Firstsource Business Process Services, LLC answers 99.3% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstsource Business Process Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Firstsource Business Process Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Firstsource Business Process Services, LLC (#280 of 342; 99.3% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume