CFPB · Lighter filing volume
Firstsource Business Process Services, LLC
1.4K CFPB complaints (light-volume third) · 50 states · top issue Attempts to collect debt not owed.
Firstsource Business Process Services, LLC is in the light-volume third with 1.4K CFPB complaints (ranks #280 of 342). Timely 99.3% · relief 0.1% · top product Debt collection. Allegations, not findings.
- Lighter filing volume
- +536% filings 2013 to 2026
CFPB relief outcome brief
CCDB company firstsource-business-process-services-llc
0.1% relief · 99.3% timely · 1.4K filings · Debt collection
Same-product relief peers
Nearest relief peer: Fair Collections & Outsourcing, Inc. (0.1% relief)
Firstsource Business Process Services, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Firstsource Business Process Services, LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0.1% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
98.7% of complaints closed with an explanation to the consumer
How 1.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Firstsource Business Process Services, LLC complaint mix by product
- Debt collection 1K 89.8% – 0% relief
- Credit reporting 73 5.2% – 0% relief
- Credit reporting, 38 2.7% – 0% relief
- Credit card 17 1.2% – 0% relief
- Student loan 6 0.4% – 0% relief
- Credit card 5 0.4% – 0% relief
- Debt or 4 0.3% – 0% relief
Lighter-volume mix: how Firstsource Business Process Services, LLC's 1.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.3K |
| Credit reporting or other personal consumer reports | 73 |
| Credit reporting, credit repair services, or other personal consumer reports | 38 |
| Credit card | 17 |
| Student loan | 6 |
| Credit card or prepaid card | 5 |
| Debt or credit management | 4 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
Nationwide filing states for Firstsource Business Process Services, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 12.8% of this company's filings
Firstsource Business Process Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 159
- +536% vs 2013
Volume vs. relief
Where Firstsource Business Process Services, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Firstsource Business Process Services, LLC files more complaint volume than 18% of them, and closes complaints with relief more often than 16% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,409 · Closed with relief: 0.1%
Top States
| State | Complaints |
|---|---|
| FL | 180 |
| CA | 166 |
| TX | 122 |
| GA | 108 |
| NY | 67 |
| NC | 51 |
| PA | 49 |
| IL | 48 |
| NJ | 47 |
| OH | 47 |
| LA | 41 |
| MO | 38 |
| MD | 36 |
| MI | 34 |
| VA | 32 |
| AZ | 31 |
| IN | 30 |
| SC | 25 |
| KY | 24 |
| NV | 23 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 394 |
| Written notification about debt | 200 |
| Communication tactics | 179 |
| False statements or representation | 154 |
| Cont'd attempts collect debt not owed | 124 |
| Disclosure verification of debt | 69 |
| Electronic communications | 53 |
| Incorrect information on your report | 52 |
| Improper use of your report | 35 |
| Took or threatened to take negative or legal action | 33 |
| Improper contact or sharing of info | 29 |
| Threatened to contact someone or share information improperly | 23 |
| Problem with a company's investigation into an existing problem | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Other features, terms, or problems | 6 |
| Dealing with my lender or servicer | 5 |
| Taking/threatening an illegal action | 4 |
| Getting a credit card | 3 |
| Fees or interest | 2 |
| Problem when making payments | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 25 | 80% |
| 2014 | 81 | 100% |
| 2015 | 94 | 100% |
| 2016 | 85 | 100% |
| 2017 | 79 | 100% |
| 2018 | 74 | 100% |
| 2019 | 60 | 100% |
| 2020 | 58 | 100% |
| 2021 | 78 | 98.7% |
| 2022 | 75 | 100% |
| 2023 | 109 | 97.2% |
| 2024 | 172 | 100% |
| 2025 | 260 | 100% |
| 2026 | 159 | 99.4% |
Source: CFPB Consumer Complaint Database
Firstsource Business Process Services, LLC in the light-volume third
Firstsource Business Process Services, LLC's 1,409 logged complaints reach a nationwide footprint - 50 states have at least one filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-23. Volume lands in the lightest third of the indexed company corpus (#280 of 342).
Firstsource Business Process Services, LLC answers 99.3% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstsource Business Process Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Firstsource Business Process Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Firstsource Business Process Services, LLC (#280 of 342; 99.3% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume