Firstsource Business Process Services, LLC
1.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Firstsource Business Process Services, LLC complaint mix by product
- Debt collection 1K 89.8% – 0% relief
- Credit reporting 73 5.2% – 0% relief
- Credit reporting, 38 2.7% – 0% relief
- Credit card 17 1.2% – 0% relief
- Student loan 6 0.4% – 0% relief
- Credit card 5 0.4% – 0% relief
- Debt or 4 0.3% – 0% relief
How Firstsource Business Process Services, LLC's 1.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.3K |
| Credit reporting or other personal consumer reports | 73 |
| Credit reporting, credit repair services, or other personal consumer reports | 38 |
| Credit card | 17 |
| Student loan | 6 |
| Credit card or prepaid card | 5 |
| Debt or credit management | 4 |
| Vehicle loan or lease | 1 |
| Checking or savings account | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 180 |
| CA | 166 |
| TX | 122 |
| GA | 108 |
| NY | 67 |
| NC | 51 |
| PA | 49 |
| IL | 48 |
| NJ | 47 |
| OH | 47 |
| LA | 41 |
| MO | 38 |
| MD | 36 |
| MI | 34 |
| VA | 32 |
| AZ | 31 |
| IN | 30 |
| SC | 25 |
| KY | 24 |
| NV | 23 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 394 |
| Written notification about debt | 200 |
| Communication tactics | 179 |
| False statements or representation | 154 |
| Cont'd attempts collect debt not owed | 124 |
| Disclosure verification of debt | 69 |
| Electronic communications | 53 |
| Incorrect information on your report | 52 |
| Improper use of your report | 35 |
| Took or threatened to take negative or legal action | 33 |
| Improper contact or sharing of info | 29 |
| Threatened to contact someone or share information improperly | 23 |
| Problem with a company's investigation into an existing problem | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Other features, terms, or problems | 6 |
| Dealing with my lender or servicer | 5 |
| Taking/threatening an illegal action | 4 |
| Getting a credit card | 3 |
| Fees or interest | 2 |
| Problem when making payments | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 25 | 80% |
| 2014 | 81 | 100% |
| 2015 | 94 | 100% |
| 2016 | 85 | 100% |
| 2017 | 79 | 100% |
| 2018 | 74 | 100% |
| 2019 | 60 | 100% |
| 2020 | 58 | 100% |
| 2021 | 78 | 98.7% |
| 2022 | 75 | 100% |
| 2023 | 109 | 97.2% |
| 2024 | 172 | 100% |
| 2025 | 260 | 100% |
| 2026 | 159 | 99.4% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Firstsource Business Process Services, LLC
Firstsource Business Process Services, LLC's 1,409 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-23.
Firstsource Business Process Services, LLC answers 99.3% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstsource Business Process Services, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Firstsource Business Process Services, LLC have?
1,409, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Firstsource Business Process Services, LLC respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Firstsource Business Process Services, LLC?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.