Fidelity Direct Mortgage, LLC
10 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fidelity Direct Mortgage, LLC complaint mix by product
- Mortgage 7 70.0% – 0% relief
- Credit reporting 1 10.0% – 0% relief
- Payday loan, 1 10.0% – 0% relief
- Credit reporting, 1 10.0% – 0% relief
How Fidelity Direct Mortgage, LLC's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| MD | 6 |
| FL | 3 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 4 |
| Trouble during payment process | 2 |
| Improper use of your report | 1 |
| Confusing or missing disclosures | 1 |
| Settlement process and costs | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 1 | 0% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2021 | 2 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Fidelity Direct Mortgage, LLC
Fidelity Direct Mortgage, LLC's 10 logged complaints stay concentrated: only 3 states show a filing on record. 50% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2025-05-11.
Fidelity Direct Mortgage, LLC answers 90% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fidelity Direct Mortgage, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Fidelity Direct Mortgage, LLC have?
10, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Fidelity Direct Mortgage, LLC respond to complaints on time?
90% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Fidelity Direct Mortgage, LLC?
"Closing on a mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.