CFPB · Single-product concentration
Fidelity Direct Mortgage, LLC
10 CFPB complaints · 70% in "Mortgage" · top issue Closing on a mortgage.
Fidelity Direct Mortgage, LLC: 70% of 10 CFPB complaints sit in "Mortgage". Timely 90% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2016 to 2025
CFPB relief outcome brief
CCDB company fidelity-direct-mortgage-llc
0% relief · 90% timely · 10 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Fidelity Direct Mortgage, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Fidelity Direct Mortgage, LLC's 10 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fidelity Direct Mortgage, LLC complaint mix by product
- Mortgage 7 70.0% – 0% relief
- Credit reporting 1 10.0% – 0% relief
- Payday loan, 1 10.0% – 0% relief
- Credit reporting, 1 10.0% – 0% relief
How Fidelity Direct Mortgage, LLC's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Fidelity Direct Mortgage, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- MD
- 60% of this company's filings
Fidelity Direct Mortgage, LLC complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| MD | 6 |
| FL | 3 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 4 |
| Trouble during payment process | 2 |
| Improper use of your report | 1 |
| Confusing or missing disclosures | 1 |
| Settlement process and costs | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 1 | 0% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2021 | 2 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Fidelity Direct Mortgage, LLC filings cluster in one product
Fidelity Direct Mortgage, LLC's 10 logged complaints stay concentrated: only 3 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-05-11.
Fidelity Direct Mortgage, LLC answers 90% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fidelity Direct Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fidelity Direct Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fidelity Direct Mortgage, LLC (90% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration