CFPB · Single-product concentration
Endpoint Resolution Services (ERS)
20 CFPB complaints · 95% in "Debt collection" · top issue Communication tactics.
Endpoint Resolution Services (ERS): 95% of 20 CFPB complaints sit in "Debt collection". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2015 to 2021
CFPB relief outcome brief
CCDB company endpoint-resolution-services-ers
0% relief · 100% timely · 20 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Endpoint Resolution Services (ERS) closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Endpoint Resolution Services (ERS)'s 20 filings include narrative text
55% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Endpoint Resolution Services (ERS) complaint mix by product
- Debt collection 19 95.0% – 0% relief
- Payday loan 1 5.0% – 0% relief
How Endpoint Resolution Services (ERS)'s 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 19 |
| Payday loan | 1 |
Where Endpoint Resolution Services (ERS) complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 20% of this company's filings
Endpoint Resolution Services (ERS) complaints by year
Annual filing volume from the CFPB public database
- 2021
- 1
- 0% vs 2015
Top States
| State | Complaints |
|---|---|
| TX | 4 |
| CA | 3 |
| NH | 2 |
| AZ | 1 |
| NY | 1 |
| IN | 1 |
| FL | 1 |
| PA | 1 |
| VT | 1 |
| GA | 1 |
| NE | 1 |
| MA | 1 |
| KY | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 8 |
| Threatened to contact someone or share information improperly | 3 |
| Took or threatened to take negative or legal action | 3 |
| False statements or representation | 2 |
| Taking/threatening an illegal action | 1 |
| Charged fees or interest I didn't expect | 1 |
| Written notification about debt | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 1 | 100% |
| 2017 | 5 | 100% |
| 2018 | 7 | 100% |
| 2019 | 5 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Endpoint Resolution Services (ERS) filings cluster in one product
Endpoint Resolution Services (ERS)'s 20 logged complaints stay concentrated: only 14 states show a filing. 55% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2021-04-23.
Endpoint Resolution Services (ERS) answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Endpoint Resolution Services (ERS).
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Endpoint Resolution Services (ERS): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Endpoint Resolution Services (ERS) (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration