CFPB · Narrative-heavy record
Direct, Inc
5 CFPB complaints · 40% with narratives · top issue Trouble during payment process.
Direct, Inc: 40% of 5 filings include consumer narratives. Timely 60% · relief 0% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2023 to 2026
CFPB relief outcome brief
CCDB company direct-inc
0% relief · 60% timely · 5 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Direct, Inc closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Direct, Inc complaint mix by product
- Mortgage 3 60.0% – 0% relief
- Checking or 2 40.0% – 0% relief
How Direct, Inc's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3 |
| Checking or savings account | 2 |
Concentrated filing states for Direct, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 60% of this company's filings
Direct, Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2023
Top States
| State | Complaints |
|---|---|
| WA | 3 |
| OR | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2 |
| Problem caused by your funds being low | 1 |
| Closing on a mortgage | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Direct, Inc's narrative-rich complaint ledger
Direct, Inc's 5 logged complaints stay concentrated: only 2 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-03-18.
Direct, Inc answers 60% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Direct, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Direct, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 60%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Direct, Inc (60% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record