Crossroads Systems Inc.
63 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Crossroads Systems Inc. complaint mix by product
- Payday loan, 45 72.6% – 0% relief
- Money transfer, 6 9.7% – 0% relief
- Debt collection 5 8.1% – 0% relief
- Mortgage 2 3.2% – 0% relief
- Checking or 2 3.2% – 0% relief
- Credit reporting 1 1.6% – 0% relief
- Payday loan, 1 1.6% – 0% relief
How Crossroads Systems Inc.'s 63 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 45 |
| Money transfer, virtual currency, or money service | 6 |
| Debt collection | 5 |
| Mortgage | 2 |
| Checking or savings account | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 10 |
| GA | 7 |
| OH | 5 |
| FL | 4 |
| TX | 4 |
| IL | 4 |
| LA | 3 |
| NY | 3 |
| MI | 2 |
| NE | 2 |
| MD | 2 |
| IN | 2 |
| TN | 2 |
| MS | 2 |
| AZ | 2 |
| WI | 1 |
| SC | 1 |
| IA | 1 |
| MA | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting the loan | 23 |
| Getting a line of credit | 9 |
| Problem with the payoff process at the end of the loan | 5 |
| Problem with cash advance | 5 |
| Attempts to collect debt not owed | 3 |
| Money was not available when promised | 3 |
| Problem with customer service | 2 |
| Problem with additional add-on products or services | 2 |
| Written notification about debt | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Electronic communications | 1 |
| Confusing or missing disclosures | 1 |
| Struggling to pay mortgage | 1 |
| Managing an account | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Charged fees or interest you didn't expect | 1 |
| Closing an account | 1 |
| Fraud or scam | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 51 | 98% |
| 2022 | 3 | 100% |
| 2023 | 7 | 14.3% |
| 2024 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Crossroads Systems Inc.
Crossroads Systems Inc.'s 63 logged complaints stay concentrated: only 23 states show a filing on record. 42.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-03-26.
Crossroads Systems Inc. answers 88.9% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Getting the loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Crossroads Systems Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Crossroads Systems Inc. have?
63, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Crossroads Systems Inc. respond to complaints on time?
88.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Crossroads Systems Inc.?
"Getting the loan", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.