Total complaints
56
Filed since 2021
2026 data Public-data reference. official source
Crossroads Systems Inc.
56 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
56 consumer complaints filed with the CFPB
This profile shows Crossroads Systems Inc.'s complaint history from CFPB public records. 56 consumers have filed complaints since 2021. The company has a 89.3% timely response rate and has provided relief in 0% of cases.
56
Total Complaints
89.3%
Timely Response
0%
Disputed
0%
Relief Provided
21
States Active
2021
Since
Timely response
89.3%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 89.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Crossroads Systems Inc. complaint mix by product
- Payday loan, 39 70.9% – 0% relief
- Money transfer, 6 10.9% – 0% relief
- Debt collection 5 9.1% – 0% relief
- Checking or 2 3.6% – 0% relief
- Credit reporting, 1 1.8% – 0% relief
- Credit reporting 1 1.8% – 0% relief
- Mortgage 1 1.8% – 0% relief
How Crossroads Systems Inc.'s 56 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 39 |
| Money transfer, virtual currency, or money service | 6 |
| Debt collection | 5 |
| Checking or savings account | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Mortgage | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 10 |
| GA | 7 |
| IL | 4 |
| OH | 4 |
| TX | 3 |
| FL | 3 |
| LA | 3 |
| MD | 2 |
| MI | 2 |
| AZ | 2 |
| MS | 2 |
| IN | 2 |
| NY | 2 |
| NE | 2 |
| SC | 1 |
| MO | 1 |
| TN | 1 |
| IA | 1 |
| CO | 1 |
| MA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting the loan | 21 |
| Getting a line of credit | 9 |
| Problem with the payoff process at the end of the loan | 4 |
| Problem with cash advance | 4 |
| Money was not available when promised | 3 |
| Attempts to collect debt not owed | 3 |
| Problem with customer service | 2 |
| Written notification about debt | 1 |
| Closing an account | 1 |
| Managing an account | 1 |
| Incorrect information on your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Fraud or scam | 1 |
| Problem with additional add-on products or services | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Confusing or missing disclosures | 1 |
| Electronic communications | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 45 | 97.8% |
| 2022 | 3 | 100% |
| 2023 | 6 | 16.7% |
| 2024 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Crossroads Systems Inc.
Crossroads Systems Inc. has accumulated 56 consumer complaints in the CFPB public database, with filings active across 21 U.S. states. Of those submissions, 20 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2021, and the most recent logged activity is 2026-03-26, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Crossroads Systems Inc. reports a 89.3% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Getting the loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Crossroads Systems Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Crossroads Systems Inc. have?
Crossroads Systems Inc. has received 56 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Crossroads Systems Inc. respond to complaints on time?
Crossroads Systems Inc. has a 89.3% timely response rate to CFPB complaints.
What is the most common complaint about Crossroads Systems Inc.?
The most common issue reported against Crossroads Systems Inc. is "Getting the loan" in the "Payday loan, title loan, or personal loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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