CFPB · Single-product concentration
Credit Union Mortgage Association, Inc.
34 CFPB complaints · 79.4% in "Mortgage" · top issue Trouble during payment process.
Credit Union Mortgage Association, Inc.: 79.4% of 34 CFPB complaints sit in "Mortgage". Timely 85.3% · relief 2.9%. Allegations, not findings.
- Single-product concentration
- +500% filings 2013 to 2026
CFPB relief outcome brief
CCDB company credit-union-mortgage-association-inc
2.9% relief · 85.3% timely · 34 filings · Mortgage
Same-product relief peers
Nearest relief peer: Finance of America Holdings LLC (2.9% relief)
Credit Union Mortgage Association, Inc. closes 2.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 34 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Credit Union Mortgage Association, Inc. complaint mix by product
- Mortgage 27 79.4% – 4% relief
- Debt collection 5 14.7% – 0% relief
- Credit reporting 1 2.9% – 0% relief
- Student loan 1 2.9% – 0% relief
How Credit Union Mortgage Association, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 27 |
| Debt collection | 5 |
| Credit reporting or other personal consumer reports | 1 |
| Student loan | 1 |
Where Credit Union Mortgage Association, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 20.6% of this company's filings
Credit Union Mortgage Association, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- +500% vs 2013
Top States
| State | Complaints |
|---|---|
| NC | 7 |
| MD | 7 |
| VA | 6 |
| DC | 4 |
| AZ | 2 |
| AL | 1 |
| NM | 1 |
| FL | 1 |
| PA | 1 |
| CO | 1 |
| NJ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 8 |
| Application, originator, mortgage broker | 4 |
| Settlement process and costs | 4 |
| Attempts to collect debt not owed | 3 |
| Loan servicing, payments, escrow account | 3 |
| Took or threatened to take negative or legal action | 2 |
| Closing on a mortgage | 2 |
| Struggling to pay mortgage | 2 |
| Loan modification,collection,foreclosure | 2 |
| Improper use of your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Can't repay my loan | 1 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 3 | 33.3% |
| 2015 | 3 | 66.7% |
| 2016 | 6 | 100% |
| 2017 | 3 | 100% |
| 2018 | 3 | 66.7% |
| 2021 | 1 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 4 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Credit Union Mortgage Association, Inc. filings cluster in one product
Credit Union Mortgage Association, Inc.'s 34 logged complaints stay concentrated: only 11 states show a filing. Only 35.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-25.
Credit Union Mortgage Association, Inc. answers 85.3% of complaints inside the CFPB's tracked window and closes 85.3% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Credit Union Mortgage Association, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Credit Union Mortgage Association, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Credit Union Mortgage Association, Inc. (85.3% timely; 2.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration