Credit Union Mortgage Association, Inc.
34 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Credit Union Mortgage Association, Inc. complaint mix by product
- Mortgage 27 79.4% – 4% relief
- Debt collection 5 14.7% – 0% relief
- Credit reporting 1 2.9% – 0% relief
- Student loan 1 2.9% – 0% relief
How Credit Union Mortgage Association, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 27 |
| Debt collection | 5 |
| Credit reporting or other personal consumer reports | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| NC | 7 |
| MD | 7 |
| VA | 6 |
| DC | 4 |
| AZ | 2 |
| AL | 1 |
| NM | 1 |
| FL | 1 |
| PA | 1 |
| CO | 1 |
| NJ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 8 |
| Application, originator, mortgage broker | 4 |
| Settlement process and costs | 4 |
| Attempts to collect debt not owed | 3 |
| Loan servicing, payments, escrow account | 3 |
| Took or threatened to take negative or legal action | 2 |
| Closing on a mortgage | 2 |
| Struggling to pay mortgage | 2 |
| Loan modification,collection,foreclosure | 2 |
| Improper use of your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Can't repay my loan | 1 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 3 | 33.3% |
| 2015 | 3 | 66.7% |
| 2016 | 6 | 100% |
| 2017 | 3 | 100% |
| 2018 | 3 | 66.7% |
| 2021 | 1 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 4 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Credit Union Mortgage Association, Inc.
Credit Union Mortgage Association, Inc.'s 34 logged complaints stay concentrated: only 11 states show a filing on record. Only 35.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-25.
Credit Union Mortgage Association, Inc. answers 85.3% of complaints inside the CFPB's tracked window and closes 85.3% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Credit Union Mortgage Association, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Credit Union Mortgage Association, Inc. have?
34, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Credit Union Mortgage Association, Inc. respond to complaints on time?
85.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Credit Union Mortgage Association, Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.