CFPB · Single-product concentration
Cornerstone Home Lending Inc.
172 CFPB complaints · 93.6% in "Mortgage" · top issue Trouble during payment process.
Cornerstone Home Lending Inc.: 93.6% of 172 CFPB complaints sit in "Mortgage". Timely 100% · relief 5.2%. Allegations, not findings.
- Single-product concentration
- +1250% filings 2012 to 2022
CFPB relief outcome brief
CCDB company cornerstone-home-lending-inc
5.2% relief · 100% timely · 172 filings · Mortgage
Same-product relief peers
Nearest relief peer: Triad Financial Services, Inc. (5.3% relief)
Cornerstone Home Lending Inc. closes 5.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cornerstone Home Lending Inc.'s 172 filings include narrative text
53.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cornerstone Home Lending Inc. complaint mix by product
- Mortgage 161 93.6% – 6% relief
- Credit reporting, 9 5.2% – 0% relief
- Debt collection 2 1.2% – 0% relief
How Cornerstone Home Lending Inc.'s 172 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 161 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 2 |
Concentrated filing states for Cornerstone Home Lending Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 52.9% of this company's filings
Cornerstone Home Lending Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 27
- +1250% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 91 |
| OK | 15 |
| FL | 11 |
| CO | 9 |
| WA | 8 |
| CA | 7 |
| NC | 4 |
| UT | 4 |
| AZ | 3 |
| NM | 3 |
| AK | 2 |
| DC | 2 |
| VA | 2 |
| TN | 1 |
| MI | 1 |
| IL | 1 |
| NH | 1 |
| MO | 1 |
| AR | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 65 |
| Loan servicing, payments, escrow account | 22 |
| Applying for a mortgage or refinancing an existing mortgage | 18 |
| Closing on a mortgage | 16 |
| Struggling to pay mortgage | 15 |
| Application, originator, mortgage broker | 10 |
| Settlement process and costs | 6 |
| Incorrect information on your report | 5 |
| Credit decision / Underwriting | 4 |
| Loan modification,collection,foreclosure | 4 |
| Improper use of your report | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Attempts to collect debt not owed | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 4 | 100% |
| 2014 | 5 | 100% |
| 2015 | 12 | 100% |
| 2016 | 17 | 100% |
| 2017 | 15 | 100% |
| 2018 | 16 | 100% |
| 2019 | 14 | 100% |
| 2020 | 30 | 100% |
| 2021 | 30 | 100% |
| 2022 | 27 | 100% |
Source: CFPB Consumer Complaint Database
Cornerstone Home Lending Inc. filings cluster in one product
Cornerstone Home Lending Inc.'s 172 logged complaints stay concentrated: only 22 states show a filing. 53.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2022-10-17.
Cornerstone Home Lending Inc. answers 100% of complaints inside the CFPB's tracked window and closes 94.2% with a written explanation. 5.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cornerstone Home Lending Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cornerstone Home Lending Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 172.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cornerstone Home Lending Inc. (100% timely; 5.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration