Cornerstone Home Lending Inc.
172 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cornerstone Home Lending Inc. complaint mix by product
- Mortgage 161 93.6% – 6% relief
- Credit reporting, 9 5.2% – 0% relief
- Debt collection 2 1.2% – 0% relief
How Cornerstone Home Lending Inc.'s 172 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 161 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 2 |
Top States
| State | Complaints |
|---|---|
| TX | 91 |
| OK | 15 |
| FL | 11 |
| CO | 9 |
| WA | 8 |
| CA | 7 |
| NC | 4 |
| UT | 4 |
| AZ | 3 |
| NM | 3 |
| AK | 2 |
| DC | 2 |
| VA | 2 |
| TN | 1 |
| MI | 1 |
| IL | 1 |
| NH | 1 |
| MO | 1 |
| AR | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 65 |
| Loan servicing, payments, escrow account | 22 |
| Applying for a mortgage or refinancing an existing mortgage | 18 |
| Closing on a mortgage | 16 |
| Struggling to pay mortgage | 15 |
| Application, originator, mortgage broker | 10 |
| Settlement process and costs | 6 |
| Incorrect information on your report | 5 |
| Credit decision / Underwriting | 4 |
| Loan modification,collection,foreclosure | 4 |
| Improper use of your report | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Attempts to collect debt not owed | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 4 | 100% |
| 2014 | 5 | 100% |
| 2015 | 12 | 100% |
| 2016 | 17 | 100% |
| 2017 | 15 | 100% |
| 2018 | 16 | 100% |
| 2019 | 14 | 100% |
| 2020 | 30 | 100% |
| 2021 | 30 | 100% |
| 2022 | 27 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cornerstone Home Lending Inc.
Cornerstone Home Lending Inc.'s 172 logged complaints stay concentrated: only 22 states show a filing on record. 53.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2022-10-17.
Cornerstone Home Lending Inc. answers 100% of complaints inside the CFPB's tracked window and closes 94.2% with a written explanation. 5.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cornerstone Home Lending Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cornerstone Home Lending Inc. have?
172, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cornerstone Home Lending Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cornerstone Home Lending Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.