Total complaints
120
Filed since 2013
120 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
120 consumer complaints filed with the CFPB
This profile shows TRIAD FINANCIAL SERVICES, INC.'s complaint history from CFPB public records. 120 consumers have filed complaints since 2013. The company has a 96.7% timely response rate and has provided relief in 5.8% of cases.
Total complaints
120
Filed since 2013
Timely response
96.7%
CFPB-tracked response window
Relief rate
5.8%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How TRIAD FINANCIAL SERVICES, INC.'s 120 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mortgage | 94 |
| Credit reporting or other personal consumer reports | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Debt collection | 5 |
| Payday loan, title loan, or personal loan | 2 |
| Vehicle loan or lease | 2 |
| Consumer Loan | 1 |
| State | Complaints |
|---|---|
| CA | 20 |
| FL | 19 |
| MI | 19 |
| OK | 7 |
| TX | 7 |
| IN | 6 |
| NY | 6 |
| AZ | 4 |
| GA | 4 |
| AR | 3 |
| PA | 3 |
| MN | 3 |
| IL | 3 |
| AL | 2 |
| WA | 2 |
| KY | 2 |
| MS | 2 |
| MD | 2 |
| TN | 1 |
| ND | 1 |
| Issue | Complaints |
|---|---|
| Trouble during payment process | 47 |
| Struggling to pay mortgage | 16 |
| Closing on a mortgage | 12 |
| Incorrect information on your report | 9 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Improper use of your report | 5 |
| Problem with a company's investigation into an existing problem | 4 |
| Application, originator, mortgage broker | 3 |
| False statements or representation | 2 |
| Managing the loan or lease | 2 |
| Written notification about debt | 2 |
| Settlement process and costs | 2 |
| Unable to get your credit report or credit score | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Getting the loan | 1 |
| Repossession | 1 |
| Loan servicing, payments, escrow account | 1 |
| Loan modification,collection,foreclosure | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Charged fees or interest you didn't expect | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 50% |
| 2015 | 3 | 100% |
| 2016 | 1 | 100% |
| 2017 | 5 | 100% |
| 2018 | 1 | 100% |
| 2019 | 6 | 100% |
| 2020 | 13 | 100% |
| 2021 | 12 | 100% |
| 2022 | 13 | 92.3% |
| 2023 | 16 | 100% |
| 2024 | 20 | 95% |
| 2025 | 17 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
TRIAD FINANCIAL SERVICES, INC. has accumulated 120 consumer complaints in the CFPB public database, with filings active across 24 U.S. states. Of those submissions, 51 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-12, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, TRIAD FINANCIAL SERVICES, INC. reports a 96.7% timely-response rate and has closed 94.2% of cases with a written explanation to the consumer. 5.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating TRIAD FINANCIAL SERVICES, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
TRIAD FINANCIAL SERVICES, INC. has received 120 consumer complaints filed with the Consumer Financial Protection Bureau.
TRIAD FINANCIAL SERVICES, INC. has a 96.7% timely response rate to CFPB complaints.
The most common issue reported against TRIAD FINANCIAL SERVICES, INC. is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.