Total complaints
14
Filed since 2022
2026 data Public-data reference. official source
Castle Mortgage Corporation dba Excelerate Capital
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows Castle Mortgage Corporation dba Excelerate Capital's complaint history from CFPB public records. 14 consumers have filed complaints since 2022. The company has a 57.1% timely response rate and has provided relief in 0% of cases.
14
Total Complaints
57.1%
Timely Response
0%
Disputed
0%
Relief Provided
4
States Active
2022
Since
Timely response
57.1%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 57.1%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Castle Mortgage Corporation dba Excelerate Capital complaint mix by product
- Mortgage 9 64.3% – 0% relief
- Credit reporting 4 28.6% – 0% relief
- Credit reporting, 1 7.1% – 0% relief
How Castle Mortgage Corporation dba Excelerate Capital's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 9 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 9 |
| TX | 3 |
| NY | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 4 |
| Incorrect information on your report | 3 |
| Closing on a mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Struggling to pay mortgage | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 7 | 100% |
| 2023 | 2 | 50% |
| 2024 | 2 | 0% |
| 2025 | 2 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Castle Mortgage Corporation dba Excelerate Capital
Castle Mortgage Corporation dba Excelerate Capital has accumulated 14 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2022, and the most recent logged activity is 2026-01-05, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Castle Mortgage Corporation dba Excelerate Capital reports a 57.1% timely-response rate and has closed 64.3% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Castle Mortgage Corporation dba Excelerate Capital: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Castle Mortgage Corporation dba Excelerate Capital have?
Castle Mortgage Corporation dba Excelerate Capital has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Castle Mortgage Corporation dba Excelerate Capital respond to complaints on time?
Castle Mortgage Corporation dba Excelerate Capital has a 57.1% timely response rate to CFPB complaints.
What is the most common complaint about Castle Mortgage Corporation dba Excelerate Capital?
The most common issue reported against Castle Mortgage Corporation dba Excelerate Capital is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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