CFPB · Mid-pack CFPB posture
Castle Mortgage Corporation dba Excelerate Capital
16 CFPB complaints · 5 states · top issue Trouble during payment process.
Castle Mortgage Corporation dba Excelerate Capital has 16 consumer complaints in the CFPB public database. Timely response is 56.3%; 0% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -87.5% filings 2022 to 2026
CFPB relief outcome brief
CCDB company castle-mortgage-corporation-dba-excelerate-capital
0% relief · 56.3% timely · 16 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Castle Mortgage Corporation dba Excelerate Capital closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 16 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Castle Mortgage Corporation dba Excelerate Capital complaint mix by product
- Mortgage 11 68.8% – 0% relief
- Credit reporting 4 25.0% – 0% relief
- Credit reporting, 1 6.3% – 0% relief
How Castle Mortgage Corporation dba Excelerate Capital's 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Castle Mortgage Corporation dba Excelerate Capital
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 62.5% of this company's filings
Castle Mortgage Corporation dba Excelerate Capital falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -87.5% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 10 |
| TX | 3 |
| IL | 1 |
| CO | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 5 |
| Closing on a mortgage | 3 |
| Incorrect information on your report | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 8 | 100% |
| 2023 | 2 | 50% |
| 2024 | 3 | 0% |
| 2025 | 2 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Castle Mortgage Corporation dba Excelerate Capital
Castle Mortgage Corporation dba Excelerate Capital's 16 logged complaints stay concentrated: only 5 states show a filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2022 through 2026-01-05.
Castle Mortgage Corporation dba Excelerate Capital answers 56.3% of complaints inside the CFPB's tracked window and closes 62.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Castle Mortgage Corporation dba Excelerate Capital.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Castle Mortgage Corporation dba Excelerate Capital: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 16.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 56.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Castle Mortgage Corporation dba Excelerate Capital (56.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture