Castle and Cookie Mortgage LLC
38 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Castle and Cookie Mortgage LLC complaint mix by product
- Mortgage 35 92.1% – 23% relief
- Credit card 1 2.6% – 0% relief
- Credit reporting 1 2.6% – 100% relief
- Bank account 1 2.6% – 0% relief
How Castle and Cookie Mortgage LLC's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 35 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| AZ | 6 |
| HI | 4 |
| TX | 3 |
| CO | 3 |
| NM | 3 |
| NV | 3 |
| UT | 3 |
| FL | 1 |
| IN | 1 |
| TN | 1 |
| MS | 1 |
| ID | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 8 |
| Loan servicing, payments, escrow account | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 4 |
| Trouble during payment process | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Settlement process and costs | 3 |
| Incorrect information on your report | 1 |
| Getting a credit card | 1 |
| Making/receiving payments, sending money | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2013 | 2 | 0% |
| 2014 | 8 | 75% |
| 2015 | 4 | 75% |
| 2016 | 5 | 80% |
| 2017 | 3 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 50% |
| 2021 | 2 | 100% |
| 2024 | 2 | 100% |
| 2025 | 1 | 100% |
| 2026 | 6 | 83.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Castle and Cookie Mortgage LLC
Castle and Cookie Mortgage LLC's 38 logged complaints stay concentrated: only 14 states show a filing on record. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-05-02.
Castle and Cookie Mortgage LLC answers 76.3% of complaints inside the CFPB's tracked window and closes 57.9% with a written explanation. 23.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Castle and Cookie Mortgage LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Castle and Cookie Mortgage LLC have?
38, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Castle and Cookie Mortgage LLC respond to complaints on time?
76.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Castle and Cookie Mortgage LLC?
"Application, originator, mortgage broker", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.