CFPB · Single-product concentration
Castle and Cookie Mortgage LLC
38 CFPB complaints · 92.1% in "Mortgage" · top issue Application, originator, mortgage broker.
Castle and Cookie Mortgage LLC: 92.1% of 38 CFPB complaints sit in "Mortgage". Timely 76.3% · relief 23.7%. Allegations, not findings.
- Single-product concentration
- +500% filings 2012 to 2026
CFPB relief outcome brief
CCDB company castle-and-cookie-mortgage-llc
23.7% relief · 76.3% timely · 38 filings · Mortgage
Same-product relief peers
Nearest relief peer: Wyndham Capital Mortgage, Inc. (24% relief)
Castle and Cookie Mortgage LLC closes 23.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 38 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Castle and Cookie Mortgage LLC complaint mix by product
- Mortgage 35 92.1% – 23% relief
- Credit card 1 2.6% – 0% relief
- Credit reporting 1 2.6% – 100% relief
- Bank account 1 2.6% – 0% relief
How Castle and Cookie Mortgage LLC's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 35 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Bank account or service | 1 |
Where Castle and Cookie Mortgage LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 18.4% of this company's filings
Castle and Cookie Mortgage LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- +500% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| AZ | 6 |
| HI | 4 |
| TX | 3 |
| CO | 3 |
| NM | 3 |
| NV | 3 |
| UT | 3 |
| FL | 1 |
| IN | 1 |
| TN | 1 |
| MS | 1 |
| ID | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 8 |
| Loan servicing, payments, escrow account | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 4 |
| Trouble during payment process | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Settlement process and costs | 3 |
| Incorrect information on your report | 1 |
| Getting a credit card | 1 |
| Making/receiving payments, sending money | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2013 | 2 | 0% |
| 2014 | 8 | 75% |
| 2015 | 4 | 75% |
| 2016 | 5 | 80% |
| 2017 | 3 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 50% |
| 2021 | 2 | 100% |
| 2024 | 2 | 100% |
| 2025 | 1 | 100% |
| 2026 | 6 | 83.3% |
Source: CFPB Consumer Complaint Database
Castle and Cookie Mortgage LLC filings cluster in one product
Castle and Cookie Mortgage LLC's 38 logged complaints stay concentrated: only 14 states show a filing. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-02.
Castle and Cookie Mortgage LLC answers 76.3% of complaints inside the CFPB's tracked window and closes 57.9% with a written explanation. 23.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Castle and Cookie Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Castle and Cookie Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 76.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Castle and Cookie Mortgage LLC (76.3% timely; 23.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration