CFPB · Single-product concentration
Capital Benefit, Inc.
9 CFPB complaints · 100% in "Mortgage" · top issue Struggling to pay mortgage.
Capital Benefit, Inc.: 100% of 9 CFPB complaints sit in "Mortgage". Timely 88.9% · relief 11.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2025
CFPB relief outcome brief
CCDB company capital-benefit-inc
11.1% relief · 88.9% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: CrossCountry Mortgage LLC (11.2% relief)
Capital Benefit, Inc. closes 11.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Capital Benefit, Inc. complaint mix by product
- Mortgage 9 100.0% – 11% relief
How Capital Benefit, Inc.'s 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 9 |
Capital Benefit, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4 |
| Trouble during payment process | 3 |
| Loan servicing, payments, escrow account | 1 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2015 | 1 | 100% |
| 2020 | 2 | 100% |
| 2022 | 3 | 100% |
| 2023 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Capital Benefit, Inc. filings cluster in one product
Capital Benefit, Inc.'s 9 logged complaints stay concentrated: only 1 state shows a filing. 44.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-10-29.
Capital Benefit, Inc. answers 88.9% of complaints inside the CFPB's tracked window and closes 77.8% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Capital Benefit, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Capital Benefit, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Capital Benefit, Inc. (88.9% timely; 11.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration