CFPB · Single-product concentration
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans
61 CFPB complaints · 93.4% in "Mortgage" · top issue Trouble during payment process.
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans: 93.4% of 61 CFPB complaints sit in "Mortgage". Timely 85.2% · relief 9.8%. Allegations, not findings.
- Single-product concentration
- +900% filings 2015 to 2026
CFPB relief outcome brief
CCDB company calcon-mutual-mortgage-llc-dba-onetrust-home-loans
9.8% relief · 85.2% timely · 61 filings · Mortgage
Same-product relief peers
Nearest relief peer: Primary Residential Mortgage (10% relief)
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans closes 9.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Calcon Mutual Mortgage LLC Dba Onetrust Home Loans's 61 filings include narrative text
57.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans complaint mix by product
- Mortgage 57 93.4% – 11% relief
- Credit reporting, 3 4.9% – 0% relief
- Credit reporting 1 1.6% – 0% relief
How Calcon Mutual Mortgage LLC Dba Onetrust Home Loans's 61 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 57 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Credit reporting or other personal consumer reports | 1 |
Where Calcon Mutual Mortgage LLC Dba Onetrust Home Loans complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 13.1% of this company's filings
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +900% vs 2015
Top States
| State | Complaints |
|---|---|
| GA | 8 |
| SC | 8 |
| PA | 8 |
| CA | 5 |
| OH | 5 |
| TX | 5 |
| NC | 4 |
| FL | 3 |
| VA | 3 |
| TN | 2 |
| NV | 2 |
| NY | 2 |
| ID | 1 |
| NJ | 1 |
| OK | 1 |
| IL | 1 |
| UT | 1 |
| PR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 18 |
| Closing on a mortgage | 13 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Struggling to pay mortgage | 7 |
| Improper use of your report | 4 |
| Problem with a company's investigation into an existing problem | 2 |
| Application, originator, mortgage broker | 2 |
| Settlement process and costs | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 0% |
| 2016 | 3 | 100% |
| 2017 | 6 | 83.3% |
| 2018 | 1 | 100% |
| 2019 | 1 | 0% |
| 2020 | 2 | 50% |
| 2021 | 7 | 71.4% |
| 2022 | 4 | 75% |
| 2023 | 9 | 77.8% |
| 2024 | 6 | 100% |
| 2025 | 11 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans filings cluster in one product
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans's 61 logged complaints stay concentrated: only 18 states show a filing. 57.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-04-23.
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans answers 85.2% of complaints inside the CFPB's tracked window and closes 90.2% with a written explanation. 9.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Calcon Mutual Mortgage LLC Dba Onetrust Home Loans.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Calcon Mutual Mortgage LLC Dba Onetrust Home Loans: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 61.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Calcon Mutual Mortgage LLC Dba Onetrust Home Loans (85.2% timely; 9.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration