CFPB · Narrative-heavy record
C&F Mortgage Corporation
22 CFPB complaints · 45.5% with narratives · top issue Took or threatened to take negative or legal action.
C&F Mortgage Corporation: 45.5% of 22 filings include consumer narratives. Timely 95.5% · relief 36.4% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- -80% filings 2013 to 2019
CFPB relief outcome brief
CCDB company c-f-mortgage-corporation
36.4% relief · 95.5% timely · 22 filings · Debt collection
Same-product relief peers
Nearest relief peer: R.M. Galicia, Inc. (36.1% relief)
C&F Mortgage Corporation closes 36.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of C&F Mortgage Corporation's 22 filings include narrative text
45.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
C&F Mortgage Corporation complaint mix by product
- Debt collection 11 50.0% – 9% relief
- Mortgage 6 27.3% – 50% relief
- Consumer Loan 5 22.7% – 80% relief
How C&F Mortgage Corporation's 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 11 |
| Mortgage | 6 |
| Consumer Loan | 5 |
Concentrated filing states for C&F Mortgage Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 86.4% of this company's filings
C&F Mortgage Corporation falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 1
- -80% vs 2013
Top States
| State | Complaints |
|---|---|
| VA | 19 |
| MD | 1 |
| IN | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 8 |
| Problems when you are unable to pay | 3 |
| Application, originator, mortgage broker | 2 |
| Managing the loan or lease | 2 |
| Written notification about debt | 2 |
| Closing on a mortgage | 2 |
| Loan modification,collection,foreclosure | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Settlement process and costs | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 80% |
| 2014 | 4 | 100% |
| 2015 | 1 | 100% |
| 2017 | 10 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
Source: CFPB Consumer Complaint Database
C&F Mortgage Corporation's narrative-rich complaint ledger
C&F Mortgage Corporation's 22 logged complaints stay concentrated: only 4 states show a filing. 45.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2019-09-19.
C&F Mortgage Corporation answers 95.5% of complaints inside the CFPB's tracked window and closes 63.6% with a written explanation. 36.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about C&F Mortgage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for C&F Mortgage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for C&F Mortgage Corporation (95.5% timely; 36.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record