Total complaints
21
Filed since 2013
2026 data Public-data reference. official source
C&F MORTGAGE CORPORATION
21 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
21 consumer complaints filed with the CFPB
This profile shows C&F MORTGAGE CORPORATION's complaint history from CFPB public records. 21 consumers have filed complaints since 2013. The company has a 95.2% timely response rate and has provided relief in 38.1% of cases.
21
Total Complaints
95.2%
Timely Response
19%
Disputed
38.1%
Relief Provided
4
States Active
2013
Since
Timely response
95.2%
CFPB-tracked response window
Relief rate
38.1%
Closed with monetary or non-monetary relief
Timely response rate 95.2%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 38.1%
Industry median
Share closed with monetary or non-monetary relief.
C&F MORTGAGE CORPORATION complaint mix by product
- Debt collection 10 47.6% – 10% relief
- Mortgage 6 28.6% – 50% relief
- Consumer Loan 5 23.8% – 80% relief
How C&F MORTGAGE CORPORATION's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 10 |
| Mortgage | 6 |
| Consumer Loan | 5 |
Top States
| State | Complaints |
|---|---|
| VA | 18 |
| FL | 1 |
| MD | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 7 |
| Problems when you are unable to pay | 3 |
| Managing the loan or lease | 2 |
| Application, originator, mortgage broker | 2 |
| Written notification about debt | 2 |
| Closing on a mortgage | 2 |
| Settlement process and costs | 1 |
| Loan modification,collection,foreclosure | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 80% |
| 2014 | 4 | 100% |
| 2015 | 1 | 100% |
| 2017 | 9 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About C&F MORTGAGE CORPORATION
C&F MORTGAGE CORPORATION has accumulated 21 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2019-09-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, C&F MORTGAGE CORPORATION reports a 95.2% timely-response rate and has closed 61.9% of cases with a written explanation to the consumer. 38.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 19% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Took or threatened to take negative or legal action".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating C&F MORTGAGE CORPORATION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does C&F MORTGAGE CORPORATION have?
C&F MORTGAGE CORPORATION has received 21 consumer complaints filed with the Consumer Financial Protection Bureau.
Does C&F MORTGAGE CORPORATION respond to complaints on time?
C&F MORTGAGE CORPORATION has a 95.2% timely response rate to CFPB complaints.
What is the most common complaint about C&F MORTGAGE CORPORATION?
The most common issue reported against C&F MORTGAGE CORPORATION is "Took or threatened to take negative or legal action" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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