CFPB · Single-product concentration
Broadway Account Services
10 CFPB complaints · 70% in "Debt collection" · top issue False statements or representation.
Broadway Account Services: 70% of 10 CFPB complaints sit in "Debt collection". Timely 30% · relief 0%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2016 to 2026
CFPB relief outcome brief
CCDB company broadway-account-services
0% relief · 30% timely · 10 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Broadway Account Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Broadway Account Services's 10 filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Broadway Account Services complaint mix by product
- Debt collection 7 70.0% – 0% relief
- Checking or 1 10.0% – 0% relief
- Vehicle loan 1 10.0% – 0% relief
- Payday loan 1 10.0% – 0% relief
How Broadway Account Services's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 7 |
| Checking or savings account | 1 |
| Vehicle loan or lease | 1 |
| Payday loan | 1 |
Where Broadway Account Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IN
- 20% of this company's filings
Broadway Account Services falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -66.7% vs 2016
Top States
| State | Complaints |
|---|---|
| IN | 2 |
| TX | 1 |
| NY | 1 |
| MN | 1 |
| WA | 1 |
| VA | 1 |
| IL | 1 |
| CA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| False statements or representation | 4 |
| Managing an account | 1 |
| Repossession | 1 |
| Took or threatened to take negative or legal action | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Disclosure verification of debt | 1 |
| Charged fees or interest I didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 6 | 16.7% |
| 2017 | 1 | 100% |
| 2025 | 1 | 0% |
| 2026 | 2 | 50% |
Source: CFPB Consumer Complaint Database
Broadway Account Services filings cluster in one product
Broadway Account Services's 10 logged complaints stay concentrated: only 9 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-11.
Broadway Account Services answers 30% of complaints inside the CFPB's tracked window and closes 70% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "False statements or representation."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Broadway Account Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Broadway Account Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 30%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Broadway Account Services (30% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration