CFPB · Narrative-heavy record
Ben Franklin Finance LLC
16 CFPB complaints · 43.8% with narratives · top issue Incorrect information on your report.
Ben Franklin Finance LLC: 43.8% of 16 filings include consumer narratives. Timely 18.8% · relief 0% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- +66.7% filings 2024 to 2025
CFPB relief outcome brief
CCDB company ben-franklin-finance-llc
0% relief · 18.8% timely · 16 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
Ben Franklin Finance LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Ben Franklin Finance LLC's 16 filings include narrative text
43.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ben Franklin Finance LLC complaint mix by product
- Credit reporting 6 37.5% – 0% relief
- Student loan 5 31.3% – 0% relief
- Debt collection 3 18.8% – 0% relief
- Debt or 1 6.3% – 0% relief
- Payday loan, 1 6.3% – 0% relief
How Ben Franklin Finance LLC's 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 6 |
| Student loan | 5 |
| Debt collection | 3 |
| Debt or credit management | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Ben Franklin Finance LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 18.8% of this company's filings
Ben Franklin Finance LLC rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 10
- +66.7% vs 2024
Top States
| State | Complaints |
|---|---|
| TX | 3 |
| MO | 2 |
| AR | 2 |
| IL | 2 |
| NY | 2 |
| CT | 1 |
| MD | 1 |
| GA | 1 |
| SC | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 5 |
| Improper use of your report | 2 |
| Getting a loan | 2 |
| Issue with income share agreement | 1 |
| Took or threatened to take negative or legal action | 1 |
| Attempts to collect debt not owed | 1 |
| Unauthorized withdrawals or charges | 1 |
| Getting the loan | 1 |
| Dealing with your lender or servicer | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 6 | 33.3% |
| 2025 | 10 | 10% |
Source: CFPB Consumer Complaint Database
Ben Franklin Finance LLC's narrative-rich complaint ledger
Ben Franklin Finance LLC's 16 logged complaints stay concentrated: only 10 states show a filing. 43.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2025-07-08.
Ben Franklin Finance LLC answers 18.8% of complaints inside the CFPB's tracked window and closes 87.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ben Franklin Finance LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ben Franklin Finance LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 16.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 18.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ben Franklin Finance LLC (18.8% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record