CFPB · Single-product concentration
Bay Valley Mortgage Group
22 CFPB complaints · 81.8% in "Mortgage" · top issue Closing on a mortgage.
Bay Valley Mortgage Group: 81.8% of 22 CFPB complaints sit in "Mortgage". Timely 90.9% · relief 4.5%. Allegations, not findings.
- Single-product concentration
- +200% filings 2016 to 2025
CFPB relief outcome brief
CCDB company bay-valley-mortgage-group
4.5% relief · 90.9% timely · 22 filings · Mortgage
Same-product relief peers
Nearest relief peer: Everbank, National Association (4.5% relief)
Bay Valley Mortgage Group closes 4.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Bay Valley Mortgage Group's 22 filings include narrative text
63.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bay Valley Mortgage Group complaint mix by product
- Mortgage 18 81.8% – 6% relief
- Credit reporting, 4 18.2% – 0% relief
How Bay Valley Mortgage Group's 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
Concentrated filing states for Bay Valley Mortgage Group
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 72.7% of this company's filings
Bay Valley Mortgage Group rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- +200% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 16 |
| NV | 3 |
| GA | 2 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Improper use of your report | 3 |
| Application, originator, mortgage broker | 1 |
| Incorrect information on your report | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 1 | 0% |
| 2018 | 4 | 75% |
| 2019 | 3 | 100% |
| 2020 | 8 | 100% |
| 2021 | 2 | 100% |
| 2025 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Bay Valley Mortgage Group filings cluster in one product
Bay Valley Mortgage Group's 22 logged complaints stay concentrated: only 4 states show a filing. 63.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-09-25.
Bay Valley Mortgage Group answers 90.9% of complaints inside the CFPB's tracked window and closes 95.5% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bay Valley Mortgage Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bay Valley Mortgage Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bay Valley Mortgage Group (90.9% timely; 4.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration