CFPB · Mid-pack CFPB posture
Dollar Mutual Bancorp
162 CFPB complaints · 12 states · top issue Managing an account.
Dollar Mutual Bancorp has 162 consumer complaints in the CFPB public database. Timely response is 100%; 13.6% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +383.3% filings 2022 to 2026
CFPB relief outcome brief
CCDB company dollar-mutual-bancorp
13.6% relief · 100% timely · 162 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Community Financial System, Inc. (13.7% relief)
Dollar Mutual Bancorp closes 13.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 162 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Dollar Mutual Bancorp complaint mix by product
- Checking or 73 45.3% – 21% relief
- Credit reporting 31 19.3% – 3% relief
- Mortgage 25 15.5% – 12% relief
- Credit card 12 7.5% – 17% relief
- Debt collection 11 6.8% – 0% relief
- Credit reporting, 7 4.3% – 14% relief
- Credit card 2 1.2% – 0% relief
How Dollar Mutual Bancorp's 162 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 73 |
| Credit reporting or other personal consumer reports | 31 |
| Mortgage | 25 |
| Credit card | 12 |
| Debt collection | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Concentrated filing states for Dollar Mutual Bancorp
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 44.4% of this company's filings
Dollar Mutual Bancorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 29
- +383.3% vs 2022
Top States
| State | Complaints |
|---|---|
| PA | 72 |
| OH | 61 |
| VA | 12 |
| NC | 4 |
| TX | 4 |
| GA | 2 |
| IL | 2 |
| FL | 1 |
| NY | 1 |
| IN | 1 |
| ID | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 45 |
| Incorrect information on your report | 21 |
| Trouble during payment process | 17 |
| Improper use of your report | 11 |
| Closing an account | 10 |
| Opening an account | 7 |
| Problem with a company's investigation into an existing problem | 7 |
| Attempts to collect debt not owed | 6 |
| Problem caused by your funds being low | 5 |
| Problem with a lender or other company charging your account | 5 |
| Took or threatened to take negative or legal action | 5 |
| Problem when making payments | 4 |
| Struggling to pay mortgage | 3 |
| Other features, terms, or problems | 3 |
| Fees or interest | 2 |
| Unable to get your credit report or credit score | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Problem with a purchase shown on your statement | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 6 | 100% |
| 2023 | 42 | 100% |
| 2024 | 37 | 100% |
| 2025 | 48 | 100% |
| 2026 | 29 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Dollar Mutual Bancorp
Dollar Mutual Bancorp's 162 logged complaints stay concentrated: only 12 states show a filing. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2022 through 2026-06-04.
Dollar Mutual Bancorp answers 100% of complaints inside the CFPB's tracked window and closes 86.4% with a written explanation. 13.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Dollar Mutual Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Dollar Mutual Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 162.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Dollar Mutual Bancorp (100% timely; 13.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture