Dollar Mutual Bancorp
162 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Dollar Mutual Bancorp complaint mix by product
- Checking or 73 45.3% – 21% relief
- Credit reporting 31 19.3% – 3% relief
- Mortgage 25 15.5% – 12% relief
- Credit card 12 7.5% – 17% relief
- Debt collection 11 6.8% – 0% relief
- Credit reporting, 7 4.3% – 14% relief
- Credit card 2 1.2% – 0% relief
How Dollar Mutual Bancorp's 162 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 73 |
| Credit reporting or other personal consumer reports | 31 |
| Mortgage | 25 |
| Credit card | 12 |
| Debt collection | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| PA | 72 |
| OH | 61 |
| VA | 12 |
| NC | 4 |
| TX | 4 |
| GA | 2 |
| IL | 2 |
| FL | 1 |
| NY | 1 |
| IN | 1 |
| ID | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 45 |
| Incorrect information on your report | 21 |
| Trouble during payment process | 17 |
| Improper use of your report | 11 |
| Closing an account | 10 |
| Opening an account | 7 |
| Problem with a company's investigation into an existing problem | 7 |
| Attempts to collect debt not owed | 6 |
| Problem caused by your funds being low | 5 |
| Problem with a lender or other company charging your account | 5 |
| Took or threatened to take negative or legal action | 5 |
| Problem when making payments | 4 |
| Struggling to pay mortgage | 3 |
| Other features, terms, or problems | 3 |
| Fees or interest | 2 |
| Unable to get your credit report or credit score | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Problem with a purchase shown on your statement | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 6 | 100% |
| 2023 | 42 | 100% |
| 2024 | 37 | 100% |
| 2025 | 48 | 100% |
| 2026 | 29 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Dollar Mutual Bancorp
Dollar Mutual Bancorp's 162 logged complaints stay concentrated: only 12 states show a filing on record. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2022 through 2026-06-04.
Dollar Mutual Bancorp answers 100% of complaints inside the CFPB's tracked window and closes 86.4% with a written explanation. 13.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Dollar Mutual Bancorp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Dollar Mutual Bancorp have?
162, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Dollar Mutual Bancorp respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Dollar Mutual Bancorp?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.