CFPB · Single-product concentration
American Portifolio Mortgage
20 CFPB complaints · 80% in "Mortgage" · top issue Trouble during payment process.
American Portifolio Mortgage: 80% of 20 CFPB complaints sit in "Mortgage". Timely 90% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2014 to 2026
CFPB relief outcome brief
CCDB company american-portifolio-mortgage
0% relief · 90% timely · 20 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
American Portifolio Mortgage closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of American Portifolio Mortgage's 20 filings include narrative text
75% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Portifolio Mortgage complaint mix by product
- Mortgage 16 80.0% – 0% relief
- Credit reporting, 4 20.0% – 0% relief
How American Portifolio Mortgage's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
Where American Portifolio Mortgage complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 20% of this company's filings
American Portifolio Mortgage complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2014
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| CA | 3 |
| CT | 3 |
| TX | 2 |
| IL | 2 |
| PA | 2 |
| MO | 1 |
| MI | 1 |
| AL | 1 |
| UT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 8 |
| Loan servicing, payments, escrow account | 5 |
| Closing on a mortgage | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 3 | 33.3% |
| 2017 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 6 | 100% |
| 2024 | 2 | 100% |
| 2025 | 2 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
American Portifolio Mortgage filings cluster in one product
American Portifolio Mortgage's 20 logged complaints stay concentrated: only 10 states show a filing. 75% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-04-02.
American Portifolio Mortgage answers 90% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Portifolio Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Portifolio Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Portifolio Mortgage (90% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration