CFPB · Single-product concentration
1st Financial, Inc.
9 CFPB complaints · 88.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
1st Financial, Inc.: 88.9% of 9 CFPB complaints sit in "Mortgage". Timely 77.8% · relief 11.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2017 to 2024
CFPB relief outcome brief
CCDB company 1st-financial-inc
11.1% relief · 77.8% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: CrossCountry Mortgage LLC (11.2% relief)
1st Financial, Inc. closes 11.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
1st Financial, Inc. complaint mix by product
- Mortgage 8 88.9% – 13% relief
- Credit reporting 1 11.1% – 0% relief
How 1st Financial, Inc.'s 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for 1st Financial, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 55.6% of this company's filings
1st Financial, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2024
- 1
- 0% vs 2017
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| PA | 1 |
| SC | 1 |
| VA | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Trouble during payment process | 2 |
| Closing on a mortgage | 2 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 3 | 100% |
| 2020 | 3 | 33.3% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database
1st Financial, Inc. filings cluster in one product
1st Financial, Inc.'s 9 logged complaints stay concentrated: only 5 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2024-09-28.
1st Financial, Inc. answers 77.8% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about 1st Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for 1st Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 77.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for 1st Financial, Inc. (77.8% timely; 11.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration