Total complaints
8
Filed since 2018
2026 data Public-data reference. official source
1ST FINANCIAL, INC.
8 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
8 consumer complaints filed with the CFPB
This profile shows 1ST FINANCIAL, INC.'s complaint history from CFPB public records. 8 consumers have filed complaints since 2018. The company has a 75% timely response rate and has provided relief in 12.5% of cases.
8
Total Complaints
75%
Timely Response
0%
Disputed
12.5%
Relief Provided
4
States Active
2018
Since
Timely response
75%
CFPB-tracked response window
Relief rate
12.5%
Closed with monetary or non-monetary relief
Timely response rate 75.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 12.5%
Industry median
Share closed with monetary or non-monetary relief.
1ST FINANCIAL, INC. complaint mix by product
- Mortgage 7 87.5% – 14% relief
- Credit reporting 1 12.5% – 0% relief
How 1ST FINANCIAL, INC.'s 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| MD | 1 |
| VA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Closing on a mortgage | 2 |
| Trouble during payment process | 2 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 3 | 100% |
| 2020 | 3 | 33.3% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About 1ST FINANCIAL, INC.
1ST FINANCIAL, INC. has accumulated 8 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2024-09-28, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, 1ST FINANCIAL, INC. reports a 75% timely-response rate and has closed 87.5% of cases with a written explanation to the consumer. 12.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Applying for a mortgage or refinancing an existing mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 1ST FINANCIAL, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does 1ST FINANCIAL, INC. have?
1ST FINANCIAL, INC. has received 8 consumer complaints filed with the Consumer Financial Protection Bureau.
Does 1ST FINANCIAL, INC. respond to complaints on time?
1ST FINANCIAL, INC. has a 75% timely response rate to CFPB complaints.
What is the most common complaint about 1ST FINANCIAL, INC.?
The most common issue reported against 1ST FINANCIAL, INC. is "Applying for a mortgage or refinancing an existing mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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