Universal Payment Corporation
61 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Universal Payment Corporation complaint mix by product
- Debt collection 26 42.6% – 4% relief
- Credit reporting 20 32.8% – 0% relief
- Credit reporting, 12 19.7% – 0% relief
- Payday loan, 1 1.6% – 0% relief
- Debt or 1 1.6% – 0% relief
- Vehicle loan 1 1.6% – 0% relief
How Universal Payment Corporation's 61 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 26 |
| Credit reporting or other personal consumer reports | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Payday loan, title loan, or personal loan | 1 |
| Debt or credit management | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 14 |
| TX | 12 |
| NJ | 7 |
| CA | 5 |
| PA | 4 |
| FL | 3 |
| NY | 2 |
| NV | 2 |
| IL | 2 |
| RI | 2 |
| TN | 1 |
| NC | 1 |
| OH | 1 |
| MS | 1 |
| WA | 1 |
| MD | 1 |
| MO | 1 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 17 |
| Incorrect information on your report | 13 |
| Improper use of your report | 10 |
| Problem with a company's investigation into an existing problem | 7 |
| Written notification about debt | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Took or threatened to take negative or legal action | 2 |
| False statements or representation | 2 |
| Problem with customer service | 1 |
| Communication tactics | 1 |
| Problems at the end of the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 8 | 50% |
| 2022 | 7 | 0% |
| 2023 | 12 | 0% |
| 2024 | 8 | 0% |
| 2025 | 22 | 0% |
| 2026 | 4 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Universal Payment Corporation
Universal Payment Corporation's 61 logged complaints stay concentrated: only 18 states show a filing on record. 45.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-02-26.
Universal Payment Corporation answers 6.6% of complaints inside the CFPB's tracked window and closes 4.9% with a written explanation. 1.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Universal Payment Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Universal Payment Corporation have?
61, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Universal Payment Corporation respond to complaints on time?
6.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Universal Payment Corporation?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.