Total complaints
112
Filed since 2014
112 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
112 consumer complaints filed with the CFPB
This profile shows COOLEY ENTERPRISES INC's complaint history from CFPB public records. 112 consumers have filed complaints since 2014. The company has a 8% timely response rate and has provided relief in 2.7% of cases.
Total complaints
112
Filed since 2014
Timely response
8%
CFPB-tracked response window
Relief rate
2.7%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How COOLEY ENTERPRISES INC's 112 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 37 |
| Credit reporting, credit repair services, or other personal consumer reports | 28 |
| Credit reporting or other personal consumer reports | 23 |
| Debt collection | 14 |
| Consumer Loan | 10 |
| State | Complaints |
|---|---|
| TX | 102 |
| NE | 2 |
| GA | 2 |
| FL | 1 |
| NM | 1 |
| LA | 1 |
| MA | 1 |
| AZ | 1 |
| MO | 1 |
| Issue | Complaints |
|---|---|
| Improper use of your report | 22 |
| Getting a loan or lease | 18 |
| Incorrect information on your report | 16 |
| Managing the loan or lease | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Problem with a company's investigation into an existing problem | 6 |
| Attempts to collect debt not owed | 5 |
| Repossession | 4 |
| Problems when you are unable to pay | 3 |
| Communication tactics | 3 |
| Taking out the loan or lease | 3 |
| Written notification about debt | 2 |
| False statements or representation | 2 |
| Problem with fraud alerts or security freezes | 2 |
| Problems at the end of the loan or lease | 1 |
| Taking/threatening an illegal action | 1 |
| Disclosure verification of debt | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Struggling to pay your loan | 1 |
| Shopping for a loan or lease | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 3 | 33.3% |
| 2016 | 4 | 25% |
| 2017 | 15 | 33.3% |
| 2018 | 8 | 0% |
| 2019 | 3 | 0% |
| 2020 | 12 | 0% |
| 2021 | 10 | 0% |
| 2022 | 6 | 0% |
| 2023 | 5 | 0% |
| 2024 | 10 | 0% |
| 2025 | 20 | 0% |
| 2026 | 14 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
COOLEY ENTERPRISES INC has accumulated 112 consumer complaints in the CFPB public database, with filings active across 9 U.S. states. Of those submissions, 49 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-03-25, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, COOLEY ENTERPRISES INC reports a 8% timely-response rate and has closed 14.3% of cases with a written explanation to the consumer. 2.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Vehicle loan or lease", and the single most common underlying issue is "Improper use of your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating COOLEY ENTERPRISES INC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
COOLEY ENTERPRISES INC has received 112 consumer complaints filed with the Consumer Financial Protection Bureau.
COOLEY ENTERPRISES INC has a 8% timely response rate to CFPB complaints.
The most common issue reported against COOLEY ENTERPRISES INC is "Improper use of your report" in the "Vehicle loan or lease" product category.
Read our methodology — how this data is sourced, computed, and verified.