Total complaints
8
Filed since 2013
2026 data Public-data reference. official source
Universal Finance, Inc.
8 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
8 consumer complaints filed with the CFPB
This profile shows Universal Finance, Inc.'s complaint history from CFPB public records. 8 consumers have filed complaints since 2013. The company has a 87.5% timely response rate and has provided relief in 25% of cases.
8
Total Complaints
87.5%
Timely Response
0%
Disputed
25%
Relief Provided
4
States Active
2013
Since
Timely response
87.5%
CFPB-tracked response window
Relief rate
25%
Closed with monetary or non-monetary relief
Timely response rate 87.5%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 25.0%
Industry median
Share closed with monetary or non-monetary relief.
Universal Finance, Inc. complaint mix by product
- Credit reporting, 3 37.5% – 0% relief
- Consumer Loan 2 25.0% – 50% relief
- Debt collection 2 25.0% – 50% relief
- Payday loan 1 12.5% – 0% relief
How Universal Finance, Inc.'s 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Consumer Loan | 2 |
| Debt collection | 2 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| NC | 2 |
| OH | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2 |
| Managing the loan or lease | 2 |
| Can't contact lender | 1 |
| Improper use of your report | 1 |
| Improper contact or sharing of info | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2019 | 1 | 100% |
| 2022 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Universal Finance, Inc.
Universal Finance, Inc. has accumulated 8 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2022-08-16, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Universal Finance, Inc. reports a 87.5% timely-response rate and has closed 75% of cases with a written explanation to the consumer. 25% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting, credit repair services, or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Universal Finance, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Universal Finance, Inc. have?
Universal Finance, Inc. has received 8 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Universal Finance, Inc. respond to complaints on time?
Universal Finance, Inc. has a 87.5% timely response rate to CFPB complaints.
What is the most common complaint about Universal Finance, Inc.?
The most common issue reported against Universal Finance, Inc. is "Incorrect information on your report" in the "Credit reporting, credit repair services, or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.
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