CFPB · Diversified product mix
Universal Finance, Inc.
9 CFPB complaints · diversified mix (top product 33.3%) · top issue Incorrect information on your report.
Universal Finance, Inc.: top product "Credit reporting, credit repair services, or other personal consumer reports" is only 33.3% of 9 - multi-bucket mix. Timely 88.9% · relief 22.2%. Allegations, not findings.
- Diversified product mix
- 0% filings 2013 to 2026
CFPB relief outcome brief
CCDB company universal-finance-inc
22.2% relief · 88.9% timely · 9 filings · Credit reporting, credit repair services, or other personal consumer reports
Same-product relief peers
Nearest relief peer: First Investors Servicing Corporation, Atlanta, GA Branch (24.7% relief)
Universal Finance, Inc. closes 22.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Universal Finance, Inc. complaint mix by product
- Credit reporting, 3 33.3% – 0% relief
- Debt collection 2 22.2% – 50% relief
- Consumer Loan 2 22.2% – 50% relief
- Credit reporting 1 11.1% – 0% relief
- Payday loan 1 11.1% – 0% relief
How Universal Finance, Inc.'s 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 2 |
| Consumer Loan | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan | 1 |
Concentrated filing states for Universal Finance, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 44.4% of this company's filings
Universal Finance, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| NC | 3 |
| OH | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 3 |
| Managing the loan or lease | 2 |
| Improper contact or sharing of info | 1 |
| Can't contact lender | 1 |
| Took or threatened to take negative or legal action | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2019 | 1 | 100% |
| 2022 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Universal Finance, Inc. spreads across product buckets
Universal Finance, Inc.'s 9 logged complaints stay concentrated: only 4 states show a filing. Only 11.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-05-04.
Universal Finance, Inc. answers 88.9% of complaints inside the CFPB's tracked window and closes 77.8% with a written explanation. 22.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Universal Finance, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Universal Finance, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Universal Finance, Inc. (88.9% timely; 22.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix