CFPB · Single-product concentration
United Security Financial
37 CFPB complaints · 94.6% in "Mortgage" · top issue Loan servicing, payments, escrow account.
United Security Financial: 94.6% of 37 CFPB complaints sit in "Mortgage". Timely 83.8% · relief 21.6%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2023
CFPB relief outcome brief
CCDB company united-security-financial
21.6% relief · 83.8% timely · 37 filings · Mortgage
Same-product relief peers
Nearest relief peer: Tcf Financial Corporation (21.5% relief)
United Security Financial closes 21.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of United Security Financial's 37 filings include narrative text
64.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Security Financial complaint mix by product
- Mortgage 35 94.6% – 23% relief
- Debt collection 1 2.7% – 0% relief
- Credit reporting, 1 2.7% – 0% relief
How United Security Financial's 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 35 |
| Debt collection | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where United Security Financial complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 10.8% of this company's filings
United Security Financial complaints by year
Annual filing volume from the CFPB public database
- 2023
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| UT | 4 |
| AZ | 3 |
| NC | 3 |
| GA | 3 |
| TX | 2 |
| PA | 2 |
| NV | 2 |
| FL | 2 |
| AL | 2 |
| SC | 2 |
| IN | 1 |
| ME | 1 |
| CO | 1 |
| MD | 1 |
| VA | 1 |
| MI | 1 |
| DE | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 21 |
| Loan modification,collection,foreclosure | 6 |
| Settlement process and costs | 3 |
| Application, originator, mortgage broker | 2 |
| Closing on a mortgage | 1 |
| Credit decision / Underwriting | 1 |
| Communication tactics | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 18 | 94.4% |
| 2016 | 12 | 66.7% |
| 2017 | 3 | 100% |
| 2021 | 1 | 0% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database
United Security Financial filings cluster in one product
United Security Financial's 37 logged complaints stay concentrated: only 19 states show a filing. 64.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2023-10-20.
United Security Financial answers 83.8% of complaints inside the CFPB's tracked window and closes 78.4% with a written explanation. 21.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Security Financial.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Security Financial: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 37.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Security Financial (83.8% timely; 21.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration