CFPB · Mid-pack CFPB posture
United Debt Counselors, LLC
38 CFPB complaints · 11 states · top issue Fraud or scam.
United Debt Counselors, LLC has 38 consumer complaints in the CFPB public database. Timely response is 92.1%; 34.2% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -85.7% filings 2017 to 2026
CFPB relief outcome brief
CCDB company united-debt-counselors-llc
34.2% relief · 92.1% timely · 38 filings · Debt collection
Same-product relief peers
Nearest relief peer: Diversified Consultants, Inc. (34.3% relief)
United Debt Counselors, LLC closes 34.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 38 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Debt Counselors, LLC complaint mix by product
- Debt collection 18 47.4% – 11% relief
- Money transfer, 11 28.9% – 64% relief
- Credit reporting, 4 10.5% – 50% relief
- Other financial 3 7.9% – 67% relief
- Credit card 1 2.6% – 0% relief
- Checking or 1 2.6% – 0% relief
How United Debt Counselors, LLC's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 18 |
| Money transfer, virtual currency, or money service | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Other financial service | 3 |
| Credit card or prepaid card | 1 |
| Checking or savings account | 1 |
Where United Debt Counselors, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 26.3% of this company's filings
United Debt Counselors, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -85.7% vs 2017
Top States
| State | Complaints |
|---|---|
| NY | 10 |
| CA | 6 |
| TX | 4 |
| AZ | 3 |
| FL | 3 |
| VA | 3 |
| MI | 2 |
| SC | 1 |
| LA | 1 |
| AL | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 10 |
| False statements or representation | 7 |
| Communication tactics | 4 |
| Confusing or misleading advertising or marketing | 4 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 2 |
| Disclosure verification of debt | 1 |
| Advertising and marketing | 1 |
| Other features, terms, or problems | 1 |
| Took or threatened to take negative or legal action | 1 |
| Managing an account | 1 |
| Problem with customer service | 1 |
| Confusing or missing disclosures | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 7 | 100% |
| 2018 | 3 | 100% |
| 2019 | 16 | 87.5% |
| 2020 | 6 | 100% |
| 2021 | 1 | 100% |
| 2022 | 3 | 100% |
| 2023 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about United Debt Counselors, LLC
United Debt Counselors, LLC's 38 logged complaints stay concentrated: only 11 states show a filing. Only 34.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-01-30.
United Debt Counselors, LLC answers 92.1% of complaints inside the CFPB's tracked window and closes 63.2% with a written explanation. 34.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Debt Counselors, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Debt Counselors, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Debt Counselors, LLC (92.1% timely; 34.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture