Total complaints
29
Filed since 2017
2026 data Public-data reference. official source
United Debt Counselors, LLC
29 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
29 consumer complaints filed with the CFPB
This profile shows United Debt Counselors, LLC's complaint history from CFPB public records. 29 consumers have filed complaints since 2017. The company has a 96.6% timely response rate and has provided relief in 41.4% of cases.
29
Total Complaints
96.6%
Timely Response
0%
Disputed
41.4%
Relief Provided
10
States Active
2017
Since
Timely response
96.6%
CFPB-tracked response window
Relief rate
41.4%
Closed with monetary or non-monetary relief
Timely response rate 96.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 41.4%
Industry median
Share closed with monetary or non-monetary relief.
United Debt Counselors, LLC complaint mix by product
- Debt collection 13 44.8% – 15% relief
- Money transfer, 8 27.6% – 75% relief
- Credit reporting, 3 10.3% – 67% relief
- Other financial 3 10.3% – 67% relief
- Checking or 1 3.4% – 0% relief
- Credit card 1 3.4% – 0% relief
How United Debt Counselors, LLC's 29 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 13 |
| Money transfer, virtual currency, or money service | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Other financial service | 3 |
| Checking or savings account | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 7 |
| CA | 5 |
| TX | 3 |
| VA | 3 |
| FL | 2 |
| MI | 2 |
| LA | 1 |
| GA | 1 |
| SC | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 9 |
| Communication tactics | 4 |
| False statements or representation | 3 |
| Attempts to collect debt not owed | 2 |
| Written notification about debt | 2 |
| Confusing or misleading advertising or marketing | 2 |
| Managing an account | 1 |
| Took or threatened to take negative or legal action | 1 |
| Advertising and marketing | 1 |
| Problem with customer service | 1 |
| Other features, terms, or problems | 1 |
| Disclosure verification of debt | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 6 | 100% |
| 2018 | 3 | 100% |
| 2019 | 13 | 100% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About United Debt Counselors, LLC
United Debt Counselors, LLC has accumulated 29 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2026-01-30, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, United Debt Counselors, LLC reports a 96.6% timely-response rate and has closed 55.2% of cases with a written explanation to the consumer. 41.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating United Debt Counselors, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does United Debt Counselors, LLC have?
United Debt Counselors, LLC has received 29 consumer complaints filed with the Consumer Financial Protection Bureau.
Does United Debt Counselors, LLC respond to complaints on time?
United Debt Counselors, LLC has a 96.6% timely response rate to CFPB complaints.
What is the most common complaint about United Debt Counselors, LLC?
The most common issue reported against United Debt Counselors, LLC is "Fraud or scam" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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