Truebill, Inc
31 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Truebill, Inc complaint mix by product
- Debt or 8 27.6% – 75% relief
- Money transfer, 7 24.1% – 29% relief
- Checking or 7 24.1% – 71% relief
- Credit reporting 3 10.3% – 0% relief
- Credit card 2 6.9% – 0% relief
- Payday loan, 1 3.4% – 0% relief
- Debt collection 1 3.4% – 0% relief
How Truebill, Inc's 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt or credit management | 8 |
| Money transfer, virtual currency, or money service | 7 |
| Checking or savings account | 7 |
| Credit reporting or other personal consumer reports | 3 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 6 |
| VA | 2 |
| MD | 2 |
| IN | 2 |
| MI | 2 |
| OH | 2 |
| WA | 2 |
| OK | 1 |
| CA | 1 |
| NY | 1 |
| UT | 1 |
| ME | 1 |
| MA | 1 |
| PA | 1 |
| IL | 1 |
| OR | 1 |
| SC | 1 |
| KS | 1 |
| NJ | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Didn't provide services promised | 4 |
| Incorrect information on your report | 3 |
| Problem with a lender or other company charging your account | 3 |
| Managing an account | 2 |
| Charged upfront or unexpected fees | 2 |
| Closing an account | 2 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
| Unexpected or other fees | 1 |
| Fees or interest | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Unauthorized withdrawals or charges | 1 |
| False statements or representation | 1 |
| Fraud or scam | 1 |
| Overdraft, savings, or rewards features | 1 |
| Received a loan you didn't apply for | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 5 | 60% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
| 2024 | 5 | 60% |
| 2025 | 10 | 100% |
| 2026 | 8 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Truebill, Inc
Truebill, Inc's 31 logged complaints stay concentrated: only 20 states show a filing on record. 58.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2021 through 2026-06-04.
Truebill, Inc answers 87.1% of complaints inside the CFPB's tracked window and closes 54.8% with a written explanation. 45.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt or credit management" draws the most filings, most often for "Didn't provide services promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Truebill, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Truebill, Inc have?
31, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Truebill, Inc respond to complaints on time?
87.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Truebill, Inc?
"Didn't provide services promised", filed under the "Debt or credit management" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.