CFPB · Single-product concentration
The Collection Connection
29 CFPB complaints · 93.1% in "Debt collection" · top issue Attempts to collect debt not owed.
The Collection Connection: 93.1% of 29 CFPB complaints sit in "Debt collection". Timely 82.8% · relief 3.4%. Allegations, not findings.
- Single-product concentration
- -33.3% filings 2015 to 2022
CFPB relief outcome brief
CCDB company the-collection-connection
3.4% relief · 82.8% timely · 29 filings · Debt collection
Same-product relief peers
Nearest relief peer: Regional Management Corporation (3.4% relief)
The Collection Connection closes 3.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
The Collection Connection scores strongest on closed with explanation (87/100 percentile-benchmarked) and weakest on relief provided (16/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
16 / 100 percentile-benchmarked
3.4% of complaints closed with relief to the consumer
Timely response
70 / 100 percentile-benchmarked
82.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
87 / 100 percentile-benchmarked
93.1% of complaints closed with an explanation to the consumer
Most of The Collection Connection's 29 filings include narrative text
41.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The Collection Connection complaint mix by product
- Debt collection 27 93.1% – 4% relief
- Credit reporting, 2 6.9% – 0% relief
How The Collection Connection's 29 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 27 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Concentrated filing states for The Collection Connection
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 72.4% of this company's filings
The Collection Connection falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 4
- -33.3% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 2 |
| PA | 2 |
| NV | 2 |
| MO | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 10 |
| Cont'd attempts collect debt not owed | 7 |
| False statements or representation | 4 |
| Disclosure verification of debt | 2 |
| Taking/threatening an illegal action | 1 |
| Incorrect information on your report | 1 |
| Written notification about debt | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Took or threatened to take negative or legal action | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 6 | 66.7% |
| 2016 | 6 | 83.3% |
| 2017 | 3 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 1 | 100% |
| 2021 | 6 | 83.3% |
| 2022 | 4 | 75% |
Source: CFPB Consumer Complaint Database
The Collection Connection filings cluster in one product
The Collection Connection's 29 logged complaints stay concentrated: only 6 states show a filing. 41.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2022-08-26.
The Collection Connection answers 82.8% of complaints inside the CFPB's tracked window and closes 93.1% with a written explanation. 3.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Collection Connection.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The Collection Connection: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 29.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 82.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The Collection Connection (82.8% timely; 3.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration