The Collection Connection
29 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The Collection Connection complaint mix by product
- Debt collection 27 93.1% – 4% relief
- Credit reporting, 2 6.9% – 0% relief
How The Collection Connection's 29 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 27 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 2 |
| PA | 2 |
| NV | 2 |
| MO | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 10 |
| Cont'd attempts collect debt not owed | 7 |
| False statements or representation | 4 |
| Disclosure verification of debt | 2 |
| Taking/threatening an illegal action | 1 |
| Incorrect information on your report | 1 |
| Written notification about debt | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Took or threatened to take negative or legal action | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 6 | 66.7% |
| 2016 | 6 | 83.3% |
| 2017 | 3 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 1 | 100% |
| 2021 | 6 | 83.3% |
| 2022 | 4 | 75% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About The Collection Connection
The Collection Connection's 29 logged complaints stay concentrated: only 6 states show a filing on record. 41.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2022-08-26.
The Collection Connection answers 82.8% of complaints inside the CFPB's tracked window and closes 93.1% with a written explanation. 3.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Collection Connection.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does The Collection Connection have?
29, per the CFPB's public complaint count for this company (see the full breakdown above).
Does The Collection Connection respond to complaints on time?
82.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about The Collection Connection?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.