2026 data Public-data reference. official source

The CMI Group, Inc.

2.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

2.7K consumer complaints filed with the CFPB

This profile shows The CMI Group, Inc.'s complaint history from CFPB public records. 2,696 consumers have filed complaints since 2013. The company has a 100% timely response rate and has provided relief in 68.5% of cases.

2.7K
Total Complaints
100%
Timely Response
1.8%
Disputed
68.5%
Relief Provided
51
States Active
2013
Since

Total complaints

2.7K

Filed since 2013

Timely response

100%

CFPB-tracked response window

Relief rate

68.5%

Closed with monetary or non-monetary relief

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 68.5%
Industry median

Share closed with monetary or non-monetary relief.

The CMI Group, Inc. complaint mix by product

Total complaints: 2.7K

The CMI Group, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 2,228 complaints (82.7%), resolution 68.5% Debt collection 82.7% Credit reporting,: 316 complaints (11.7%), resolution 69.6% Credit reporting, 11.7% Credit reporting: 135 complaints (5.0%), resolution 65.2% Debt or: 7 complaints (0.3%), resolution 71.4% Credit reporting: 5 complaints (0.2%), resolution 80.0% Credit card: 2 complaints (0.1%), resolution 50.0% Bank account: 2 complaints (0.1%), resolution 50.0%
  • Debt collection 2K 82.7% 69% relief
  • Credit reporting, 316 11.7% 70% relief
  • Credit reporting 135 5.0% 65% relief
  • Debt or 7 0.3% 71% relief
  • Credit reporting 5 0.2% 80% relief
  • Credit card 2 0.1% 50% relief
  • Bank account 2 0.1% 50% relief

How The CMI Group, Inc.'s 2.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 2.2K
Credit reporting, credit repair services, or other personal consumer reports 316
Credit reporting or other personal consumer reports 135
Debt or credit management 7
Credit reporting 5
Credit card 2
Bank account or service 2
Credit card or prepaid card 1

Top States

State Complaints
TX 469
FL 305
CA 261
GA 209
IL 154
OH 110
MI 103
NC 88
NY 83
TN 76
SC 63
LA 62
NV 62
AZ 59
AL 56
PA 46
VA 42
IN 35
NJ 34
MO 32

Top Issues

Issue Complaints
Attempts to collect debt not owed 983
Written notification about debt 438
Cont'd attempts collect debt not owed 374
Incorrect information on your report 273
Communication tactics 117
Disclosure verification of debt 113
False statements or representation 106
Improper use of your report 85
Took or threatened to take negative or legal action 71
Problem with a credit reporting company's investigation into an existing problem 57
Problem with a company's investigation into an existing problem 28
Credit monitoring or identity theft protection services 9
Improper contact or sharing of info 9
Threatened to contact someone or share information improperly 8
Electronic communications 5
Taking/threatening an illegal action 4
Incorrect information on credit report 4
Problem with customer service 3
Confusing or misleading advertising or marketing 2
Account opening, closing, or management 2

Yearly Trend

Year Complaints Timely
2013 44 100%
2014 173 100%
2015 134 100%
2016 148 100%
2017 180 100%
2018 161 100%
2019 165 100%
2020 246 100%
2021 366 100%
2022 310 100%
2023 342 100%
2024 427 99.8%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About The CMI Group, Inc.

The CMI Group, Inc. has accumulated 2,696 consumer complaints in the CFPB public database, with filings active across 51 U.S. states. Of those submissions, 843 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2024-10-31, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, The CMI Group, Inc. reports a 100% timely-response rate and has closed 31.5% of cases with a written explanation to the consumer. 68.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating The CMI Group, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does The CMI Group, Inc. have?

The CMI Group, Inc. has received 2,696 consumer complaints filed with the Consumer Financial Protection Bureau.

Does The CMI Group, Inc. respond to complaints on time?

The CMI Group, Inc. has a 100% timely response rate to CFPB complaints.

What is the most common complaint about The CMI Group, Inc.?

The most common issue reported against The CMI Group, Inc. is "Attempts to collect debt not owed" in the "Debt collection" product category.

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