CFPB · Higher closed-with-relief share
The CMI Group, Inc.
3.1K CFPB complaints · 68.1% relief (high band) · top issue Attempts to collect debt not owed.
The CMI Group, Inc. closes 68.1% with relief (upper third) on 3.1K filings. Timely 100% · top product Debt collection. Allegations, not findings.
- Higher closed-with-relief share
- +1040.9% filings 2013 to 2024
CFPB relief outcome brief
CCDB company the-cmi-group-inc
68.1% relief · 100% timely · 3.1K filings · Debt collection
Same-product relief peers
Nearest relief peer: Gold Key Credit, Inc. (67.5% relief)
The CMI Group, Inc. closes 68.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
The CMI Group, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
68.1% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
31.9% of complaints closed with an explanation to the consumer
Most of The CMI Group, Inc.'s 3.1K filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The CMI Group, Inc. complaint mix by product
- Debt collection 3K 82.8% – 68% relief
- Credit reporting, 356 11.5% – 69% relief
- Credit reporting 158 5.1% – 64% relief
- Debt or 8 0.3% – 75% relief
- Credit reporting 5 0.2% – 80% relief
- Credit card 2 0.1% – 50% relief
- Bank account 2 0.1% – 50% relief
Higher-relief mix: how The CMI Group, Inc.'s 3.1K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 356 |
| Credit reporting or other personal consumer reports | 158 |
| Debt or credit management | 8 |
| Credit reporting | 5 |
| Credit card | 2 |
| Bank account or service | 2 |
| Credit card or prepaid card | 1 |
Nationwide filing states for The CMI Group, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 16.7% of this company's filings
The CMI Group, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 502
- +1040.9% vs 2013
Volume vs. relief
Where The CMI Group, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, The CMI Group, Inc. files more complaint volume than 53% of them, and closes complaints with relief more often than 99% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,090 · Closed with relief: 68.1%
Top States
| State | Complaints |
|---|---|
| TX | 516 |
| FL | 363 |
| CA | 303 |
| GA | 244 |
| IL | 169 |
| OH | 126 |
| MI | 114 |
| NC | 105 |
| NY | 93 |
| TN | 83 |
| LA | 71 |
| SC | 69 |
| AL | 67 |
| AZ | 66 |
| NV | 64 |
| VA | 58 |
| PA | 49 |
| NJ | 44 |
| IN | 41 |
| MO | 37 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 1.2K |
| Written notification about debt | 504 |
| Cont'd attempts collect debt not owed | 397 |
| Incorrect information on your report | 309 |
| False statements or representation | 137 |
| Communication tactics | 127 |
| Disclosure verification of debt | 120 |
| Improper use of your report | 102 |
| Took or threatened to take negative or legal action | 87 |
| Problem with a credit reporting company's investigation into an existing problem | 62 |
| Problem with a company's investigation into an existing problem | 30 |
| Credit monitoring or identity theft protection services | 11 |
| Improper contact or sharing of info | 11 |
| Threatened to contact someone or share information improperly | 8 |
| Electronic communications | 6 |
| Incorrect information on credit report | 4 |
| Taking/threatening an illegal action | 4 |
| Problem with customer service | 3 |
| Unauthorized withdrawals or charges | 2 |
| Confusing or misleading advertising or marketing | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 44 | 100% |
| 2014 | 173 | 100% |
| 2015 | 151 | 100% |
| 2016 | 160 | 100% |
| 2017 | 202 | 100% |
| 2018 | 179 | 100% |
| 2019 | 199 | 100% |
| 2020 | 296 | 100% |
| 2021 | 404 | 100% |
| 2022 | 371 | 100% |
| 2023 | 409 | 100% |
| 2024 | 502 | 99.8% |
Source: CFPB Consumer Complaint Database
The CMI Group, Inc. in the higher-relief third
The CMI Group, Inc.'s 3,090 logged complaints reach a nationwide footprint - 52 states have at least one filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2024-10-31. Closed-with-relief 68.1% sits in the upper third of the corpus.
The CMI Group, Inc. closes 68.1% with monetary or non-monetary relief and answers 100% inside the CFPB window; 31.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The CMI Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The CMI Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The CMI Group, Inc. (#161 of 342; 100% timely; 68.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share