Sun West Mortgage Company, Inc.
429 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sun West Mortgage Company, Inc. complaint mix by product
- Mortgage 362 84.4% – 1% relief
- Credit reporting 32 7.5% – 0% relief
- Credit reporting, 24 5.6% – 0% relief
- Debt collection 10 2.3% – 0% relief
- Vehicle loan 1 0.2% – 0% relief
How Sun West Mortgage Company, Inc.'s 429 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 362 |
| Credit reporting or other personal consumer reports | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 24 |
| Debt collection | 10 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 92 |
| FL | 55 |
| TX | 32 |
| MD | 25 |
| AZ | 22 |
| VA | 16 |
| NY | 15 |
| NJ | 15 |
| GA | 14 |
| PA | 14 |
| NV | 12 |
| CO | 11 |
| OH | 10 |
| MI | 9 |
| PR | 8 |
| NC | 8 |
| LA | 7 |
| WA | 7 |
| UT | 6 |
| NM | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 72 |
| Loan servicing, payments, escrow account | 68 |
| Struggling to pay mortgage | 57 |
| Applying for a mortgage or refinancing an existing mortgage | 54 |
| Incorrect information on your report | 35 |
| Loan modification,collection,foreclosure | 34 |
| Closing on a mortgage | 31 |
| Application, originator, mortgage broker | 22 |
| Improper use of your report | 16 |
| Problem with a company's investigation into an existing problem | 12 |
| Settlement process and costs | 8 |
| Credit decision / Underwriting | 5 |
| Took or threatened to take negative or legal action | 4 |
| Written notification about debt | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Attempts to collect debt not owed | 2 |
| Credit monitoring or identity theft protection services | 1 |
| Managing the loan or lease | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 7 | 100% |
| 2013 | 15 | 93.3% |
| 2014 | 26 | 88.5% |
| 2015 | 36 | 86.1% |
| 2016 | 43 | 100% |
| 2017 | 33 | 100% |
| 2018 | 14 | 100% |
| 2019 | 9 | 100% |
| 2020 | 28 | 100% |
| 2021 | 45 | 100% |
| 2022 | 44 | 100% |
| 2023 | 24 | 100% |
| 2024 | 23 | 100% |
| 2025 | 40 | 100% |
| 2026 | 42 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Sun West Mortgage Company, Inc.
Sun West Mortgage Company, Inc.'s 429 logged complaints stay concentrated: only 38 states show a filing on record. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-25.
Sun West Mortgage Company, Inc. answers 97.9% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sun West Mortgage Company, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Sun West Mortgage Company, Inc. have?
429, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Sun West Mortgage Company, Inc. respond to complaints on time?
97.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Sun West Mortgage Company, Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.