CFPB · Single-product concentration
Sun West Mortgage Company, Inc.
429 CFPB complaints · 84.4% in "Mortgage" · top issue Trouble during payment process.
Sun West Mortgage Company, Inc.: 84.4% of 429 CFPB complaints sit in "Mortgage". Timely 97.9% · relief 0.9%. Allegations, not findings.
- Single-product concentration
- +500% filings 2012 to 2026
CFPB relief outcome brief
CCDB company sun-west-mortgage-company-inc
0.9% relief · 97.9% timely · 429 filings · Mortgage
Same-product relief peers
Nearest relief peer: Select Portfolio Servicing, Inc. (0.9% relief)
Sun West Mortgage Company, Inc. closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 429 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sun West Mortgage Company, Inc. complaint mix by product
- Mortgage 362 84.4% – 1% relief
- Credit reporting 32 7.5% – 0% relief
- Credit reporting, 24 5.6% – 0% relief
- Debt collection 10 2.3% – 0% relief
- Vehicle loan 1 0.2% – 0% relief
How Sun West Mortgage Company, Inc.'s 429 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 362 |
| Credit reporting or other personal consumer reports | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 24 |
| Debt collection | 10 |
| Vehicle loan or lease | 1 |
Where Sun West Mortgage Company, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.4% of this company's filings
Sun West Mortgage Company, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 42
- +500% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 92 |
| FL | 55 |
| TX | 32 |
| MD | 25 |
| AZ | 22 |
| VA | 16 |
| NY | 15 |
| NJ | 15 |
| GA | 14 |
| PA | 14 |
| NV | 12 |
| CO | 11 |
| OH | 10 |
| MI | 9 |
| PR | 8 |
| NC | 8 |
| LA | 7 |
| WA | 7 |
| UT | 6 |
| NM | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 72 |
| Loan servicing, payments, escrow account | 68 |
| Struggling to pay mortgage | 57 |
| Applying for a mortgage or refinancing an existing mortgage | 54 |
| Incorrect information on your report | 35 |
| Loan modification,collection,foreclosure | 34 |
| Closing on a mortgage | 31 |
| Application, originator, mortgage broker | 22 |
| Improper use of your report | 16 |
| Problem with a company's investigation into an existing problem | 12 |
| Settlement process and costs | 8 |
| Credit decision / Underwriting | 5 |
| Took or threatened to take negative or legal action | 4 |
| Written notification about debt | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Attempts to collect debt not owed | 2 |
| Credit monitoring or identity theft protection services | 1 |
| Managing the loan or lease | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 7 | 100% |
| 2013 | 15 | 93.3% |
| 2014 | 26 | 88.5% |
| 2015 | 36 | 86.1% |
| 2016 | 43 | 100% |
| 2017 | 33 | 100% |
| 2018 | 14 | 100% |
| 2019 | 9 | 100% |
| 2020 | 28 | 100% |
| 2021 | 45 | 100% |
| 2022 | 44 | 100% |
| 2023 | 24 | 100% |
| 2024 | 23 | 100% |
| 2025 | 40 | 100% |
| 2026 | 42 | 100% |
Source: CFPB Consumer Complaint Database
Sun West Mortgage Company, Inc. filings cluster in one product
Sun West Mortgage Company, Inc.'s 429 logged complaints stay concentrated: only 38 states show a filing. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25.
Sun West Mortgage Company, Inc. answers 97.9% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sun West Mortgage Company, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sun West Mortgage Company, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 429.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sun West Mortgage Company, Inc. (97.9% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration