CFPB · Single-product concentration
Sound Collection Services
45 CFPB complaints · 71.1% in "Debt collection" · top issue Attempts to collect debt not owed.
Sound Collection Services: 71.1% of 45 CFPB complaints sit in "Debt collection". Timely 82.2% · relief 0%. Allegations, not findings.
- Single-product concentration
- +150% filings 2014 to 2026
CFPB relief outcome brief
CCDB company sound-collection-services
0% relief · 82.2% timely · 45 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Sound Collection Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sound Collection Services scores strongest on closed with explanation (96/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
69 / 100 percentile-benchmarked
82.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
96 / 100 percentile-benchmarked
97.8% of complaints closed with an explanation to the consumer
Most of Sound Collection Services's 45 filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sound Collection Services complaint mix by product
- Debt collection 32 71.1% – 0% relief
- Credit reporting, 8 17.8% – 0% relief
- Credit reporting 5 11.1% – 0% relief
How Sound Collection Services's 45 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Credit reporting or other personal consumer reports | 5 |
Concentrated filing states for Sound Collection Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 60% of this company's filings
Sound Collection Services rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +150% vs 2014
Top States
| State | Complaints |
|---|---|
| WA | 27 |
| TX | 5 |
| GA | 4 |
| CA | 3 |
| LA | 1 |
| FL | 1 |
| SC | 1 |
| NC | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 11 |
| Incorrect information on your report | 7 |
| False statements or representation | 7 |
| Written notification about debt | 6 |
| Cont'd attempts collect debt not owed | 3 |
| Improper use of your report | 3 |
| Took or threatened to take negative or legal action | 2 |
| Problem with a company's investigation into an existing issue | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Improper contact or sharing of info | 1 |
| Disclosure verification of debt | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 0% |
| 2015 | 5 | 0% |
| 2017 | 4 | 75% |
| 2018 | 2 | 100% |
| 2019 | 7 | 100% |
| 2020 | 6 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 2 | 100% |
| 2025 | 9 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Sound Collection Services filings cluster in one product
Sound Collection Services's 45 logged complaints stay concentrated: only 9 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-23.
Sound Collection Services answers 82.2% of complaints inside the CFPB's tracked window and closes 97.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sound Collection Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sound Collection Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 45.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 82.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sound Collection Services (82.2% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration