Sierra Pacific Mortgage
147 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sierra Pacific Mortgage complaint mix by product
- Mortgage 133 90.5% – 12% relief
- Credit reporting, 8 5.4% – 0% relief
- Credit reporting 4 2.7% – 0% relief
- Debt collection 2 1.4% – 0% relief
How Sierra Pacific Mortgage's 147 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 133 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 68 |
| WA | 7 |
| NJ | 6 |
| FL | 5 |
| MD | 5 |
| NY | 5 |
| IL | 4 |
| OR | 4 |
| CO | 4 |
| TN | 3 |
| ID | 3 |
| VA | 3 |
| MA | 3 |
| TX | 3 |
| NC | 3 |
| AZ | 2 |
| SC | 2 |
| GA | 2 |
| IN | 2 |
| AR | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 60 |
| Loan servicing, payments, escrow account | 20 |
| Application, originator, mortgage broker | 14 |
| Struggling to pay mortgage | 13 |
| Incorrect information on your report | 12 |
| Closing on a mortgage | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Settlement process and costs | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Attempts to collect debt not owed | 1 |
| Took or threatened to take negative or legal action | 1 |
| Improper use of your report | 1 |
| Other | 1 |
| Credit decision / Underwriting | 1 |
| Loan modification,collection,foreclosure | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 4 | 100% |
| 2014 | 6 | 100% |
| 2015 | 11 | 81.8% |
| 2016 | 14 | 92.9% |
| 2017 | 8 | 100% |
| 2018 | 11 | 90.9% |
| 2019 | 11 | 72.7% |
| 2020 | 31 | 100% |
| 2021 | 26 | 100% |
| 2022 | 4 | 100% |
| 2023 | 9 | 100% |
| 2024 | 3 | 100% |
| 2025 | 6 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Sierra Pacific Mortgage
Sierra Pacific Mortgage's 147 logged complaints stay concentrated: only 26 states show a filing on record. 44.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-01-26.
Sierra Pacific Mortgage answers 95.2% of complaints inside the CFPB's tracked window and closes 87.8% with a written explanation. 10.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sierra Pacific Mortgage.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Sierra Pacific Mortgage have?
147, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Sierra Pacific Mortgage respond to complaints on time?
95.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Sierra Pacific Mortgage?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.