Total complaints
12
Filed since 2015
2026 data Public-data reference. official source
SERVICE 1ST MORTGAGE, INC.
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows SERVICE 1ST MORTGAGE, INC.'s complaint history from CFPB public records. 12 consumers have filed complaints since 2015. The company has a 91.7% timely response rate and has provided relief in 0% of cases.
12
Total Complaints
91.7%
Timely Response
8.3%
Disputed
0%
Relief Provided
8
States Active
2015
Since
Timely response
91.7%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 91.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
SERVICE 1ST MORTGAGE, INC. complaint mix by product
- Mortgage 11 91.7% – 0% relief
- Credit reporting 1 8.3% – 0% relief
How SERVICE 1ST MORTGAGE, INC.'s 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| VA | 2 |
| TX | 1 |
| CA | 1 |
| GA | 1 |
| SC | 1 |
| NC | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 4 |
| Credit decision / Underwriting | 3 |
| Settlement process and costs | 1 |
| Loan modification,collection,foreclosure | 1 |
| Improper use of your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 8 | 100% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About SERVICE 1ST MORTGAGE, INC.
SERVICE 1ST MORTGAGE, INC. has accumulated 12 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2025-08-11, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, SERVICE 1ST MORTGAGE, INC. reports a 91.7% timely-response rate and has closed 58.3% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 8.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Application, originator, mortgage broker".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SERVICE 1ST MORTGAGE, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does SERVICE 1ST MORTGAGE, INC. have?
SERVICE 1ST MORTGAGE, INC. has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does SERVICE 1ST MORTGAGE, INC. respond to complaints on time?
SERVICE 1ST MORTGAGE, INC. has a 91.7% timely response rate to CFPB complaints.
What is the most common complaint about SERVICE 1ST MORTGAGE, INC.?
The most common issue reported against SERVICE 1ST MORTGAGE, INC. is "Application, originator, mortgage broker" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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