CFPB · Single-product concentration
Service 1st Mortgage, Inc.
13 CFPB complaints · 92.3% in "Mortgage" · top issue Application, originator, mortgage broker.
Service 1st Mortgage, Inc.: 92.3% of 13 CFPB complaints sit in "Mortgage". Timely 92.3% · relief 7.7%. Allegations, not findings.
- Single-product concentration
- -50% filings 2015 to 2025
CFPB relief outcome brief
CCDB company service-1st-mortgage-inc
7.7% relief · 92.3% timely · 13 filings · Mortgage
Same-product relief peers
Nearest relief peer: Cardinal Financial Company, Limited Partnership (7.7% relief)
Service 1st Mortgage, Inc. closes 7.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Service 1st Mortgage, Inc. scores strongest on timely response (87/100 percentile-benchmarked) and weakest on closed with explanation (15/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
36 / 100 percentile-benchmarked
7.7% of complaints closed with relief to the consumer
Timely response
87 / 100 percentile-benchmarked
92.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
15 / 100 percentile-benchmarked
53.8% of complaints closed with an explanation to the consumer
Most of Service 1st Mortgage, Inc.'s 13 filings include narrative text
53.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Service 1st Mortgage, Inc. complaint mix by product
- Mortgage 12 92.3% – 8% relief
- Credit reporting 1 7.7% – 0% relief
How Service 1st Mortgage, Inc.'s 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 12 |
| Credit reporting or other personal consumer reports | 1 |
Where Service 1st Mortgage, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 30.8% of this company's filings
Service 1st Mortgage, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2015
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| VA | 2 |
| SC | 1 |
| NC | 1 |
| CA | 1 |
| PA | 1 |
| TX | 1 |
| TN | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 5 |
| Credit decision / Underwriting | 3 |
| Improper use of your report | 1 |
| Loan modification,collection,foreclosure | 1 |
| Settlement process and costs | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 100% |
| 2016 | 8 | 100% |
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Service 1st Mortgage, Inc. filings cluster in one product
Service 1st Mortgage, Inc.'s 13 logged complaints stay concentrated: only 9 states show a filing. 53.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2025-08-11.
Service 1st Mortgage, Inc. answers 92.3% of complaints inside the CFPB's tracked window and closes 53.8% with a written explanation. 7.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Service 1st Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Service 1st Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 13.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Service 1st Mortgage, Inc. (92.3% timely; 7.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration