Prog Holdings, Inc.
59 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Prog Holdings, Inc. complaint mix by product
- Payday loan, 35 59.3% – 3% relief
- Credit card 16 27.1% – 0% relief
- Debt collection 3 5.1% – 0% relief
- Checking or 2 3.4% – 0% relief
- Money transfer, 2 3.4% – 0% relief
- Credit reporting 1 1.7% – 0% relief
How Prog Holdings, Inc.'s 59 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 35 |
| Credit card | 16 |
| Debt collection | 3 |
| Checking or savings account | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| CA | 6 |
| FL | 6 |
| NY | 5 |
| NJ | 4 |
| MD | 3 |
| AL | 3 |
| TN | 2 |
| SC | 2 |
| GA | 2 |
| NC | 2 |
| LA | 2 |
| WV | 2 |
| IN | 2 |
| VA | 2 |
| AR | 1 |
| ME | 1 |
| OR | 1 |
| PA | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem when making payments | 16 |
| Problem with a purchase shown on your statement | 11 |
| Charged fees or interest you didn't expect | 9 |
| Struggling to pay your loan | 4 |
| Problem with additional add-on products or services | 2 |
| Problem with a lender or other company charging your account | 2 |
| Closing your account | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Getting the loan | 1 |
| Improper use of your report | 1 |
| Other features, terms, or problems | 1 |
| Fees or interest | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Took or threatened to take negative or legal action | 1 |
| False statements or representation | 1 |
| Can't contact lender or servicer | 1 |
| Attempts to collect debt not owed | 1 |
| Credit limit changed | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 4 | 100% |
| 2025 | 36 | 75% |
| 2026 | 19 | 52.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Prog Holdings, Inc.
Prog Holdings, Inc.'s 59 logged complaints stay concentrated: only 23 states show a filing on record. 54.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2024 through 2026-05-18.
Prog Holdings, Inc. answers 69.5% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 1.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Problem when making payments."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Prog Holdings, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Prog Holdings, Inc. have?
59, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Prog Holdings, Inc. respond to complaints on time?
69.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Prog Holdings, Inc.?
"Problem when making payments", filed under the "Payday loan, title loan, personal loan, or advance loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.