CFPB · Narrative-heavy record
Prog Holdings, Inc.
59 CFPB complaints · 54.2% with narratives · top issue Problem when making payments.
Prog Holdings, Inc.: 54.2% of 59 filings include consumer narratives. Timely 69.5% · relief 1.7% · top product Payday loan, title loan, personal loan, or advance loan. Allegations, not findings.
- Narrative-heavy record
- +375% filings 2024 to 2026
CFPB relief outcome brief
CCDB company prog-holdings-inc
1.7% relief · 69.5% timely · 59 filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: Post Lake Lending Inc. (1.9% relief)
Prog Holdings, Inc. closes 1.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Prog Holdings, Inc.'s 59 filings include narrative text
54.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Prog Holdings, Inc. complaint mix by product
- Payday loan, 35 59.3% – 3% relief
- Credit card 16 27.1% – 0% relief
- Debt collection 3 5.1% – 0% relief
- Checking or 2 3.4% – 0% relief
- Money transfer, 2 3.4% – 0% relief
- Credit reporting 1 1.7% – 0% relief
How Prog Holdings, Inc.'s 59 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 35 |
| Credit card | 16 |
| Debt collection | 3 |
| Checking or savings account | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting or other personal consumer reports | 1 |
Where Prog Holdings, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 13.6% of this company's filings
Prog Holdings, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 19
- +375% vs 2024
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| CA | 6 |
| FL | 6 |
| NY | 5 |
| NJ | 4 |
| MD | 3 |
| AL | 3 |
| TN | 2 |
| SC | 2 |
| GA | 2 |
| NC | 2 |
| LA | 2 |
| WV | 2 |
| IN | 2 |
| VA | 2 |
| AR | 1 |
| ME | 1 |
| OR | 1 |
| PA | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem when making payments | 16 |
| Problem with a purchase shown on your statement | 11 |
| Charged fees or interest you didn't expect | 9 |
| Struggling to pay your loan | 4 |
| Problem with additional add-on products or services | 2 |
| Problem with a lender or other company charging your account | 2 |
| Closing your account | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Getting the loan | 1 |
| Improper use of your report | 1 |
| Other features, terms, or problems | 1 |
| Fees or interest | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Took or threatened to take negative or legal action | 1 |
| False statements or representation | 1 |
| Can't contact lender or servicer | 1 |
| Attempts to collect debt not owed | 1 |
| Credit limit changed | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 4 | 100% |
| 2025 | 36 | 75% |
| 2026 | 19 | 52.6% |
Source: CFPB Consumer Complaint Database
Prog Holdings, Inc.'s narrative-rich complaint ledger
Prog Holdings, Inc.'s 59 logged complaints stay concentrated: only 23 states show a filing. 54.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-05-18.
Prog Holdings, Inc. answers 69.5% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 1.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Problem when making payments."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Prog Holdings, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Prog Holdings, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 59.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 69.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Prog Holdings, Inc. (69.5% timely; 1.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record