CFPB · Diversified product mix
Schoolsfirst Federal Credit Union
656 CFPB complaints · diversified mix (top product 28%) · top issue Managing an account.
Schoolsfirst Federal Credit Union: top product "Checking or savings account" is only 28% of 656 - multi-bucket mix. Timely 100% · relief 5.3%. Allegations, not findings.
- Diversified product mix
- +9700% filings 2015 to 2026
CFPB relief outcome brief
CCDB company schoolsfirst-federal-credit-union
5.3% relief · 100% timely · 656 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bankmobile Technologies, Inc (5.2% relief)
Schoolsfirst Federal Credit Union closes 5.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 656 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Schoolsfirst Federal Credit Union complaint mix by product
- Checking or 184 32.0% – 10% relief
- Credit reporting 116 20.2% – 0% relief
- Debt collection 85 14.8% – 0% relief
- Vehicle loan 63 11.0% – 3% relief
- Credit reporting, 55 9.6% – 4% relief
- Mortgage 45 7.8% – 13% relief
- Credit card 27 4.7% – 0% relief
How Schoolsfirst Federal Credit Union's 656 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 184 |
| Credit reporting or other personal consumer reports | 116 |
| Debt collection | 85 |
| Vehicle loan or lease | 63 |
| Credit reporting, credit repair services, or other personal consumer reports | 55 |
| Mortgage | 45 |
| Credit card | 27 |
| Money transfer, virtual currency, or money service | 19 |
| Credit card or prepaid card | 15 |
| Bank account or service | 13 |
| Payday loan, title loan, personal loan, or advance loan | 12 |
| Payday loan, title loan, or personal loan | 11 |
| Consumer Loan | 5 |
| Student loan | 3 |
| Debt or credit management | 2 |
| Credit reporting | 1 |
Concentrated filing states for Schoolsfirst Federal Credit Union
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 85.5% of this company's filings
Schoolsfirst Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 98
- +9700% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 561 |
| NV | 15 |
| TX | 14 |
| GA | 5 |
| FL | 4 |
| WA | 4 |
| CT | 4 |
| AZ | 4 |
| MA | 3 |
| CO | 2 |
| PA | 2 |
| SC | 2 |
| NY | 2 |
| ID | 2 |
| VA | 1 |
| VT | 1 |
| LA | 1 |
| OR | 1 |
| HI | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 130 |
| Incorrect information on your report | 101 |
| Improper use of your report | 40 |
| Problem with a company's investigation into an existing problem | 34 |
| Attempts to collect debt not owed | 33 |
| Trouble during payment process | 28 |
| Problem with a lender or other company charging your account | 27 |
| Took or threatened to take negative or legal action | 25 |
| Managing the loan or lease | 17 |
| Problem with a purchase shown on your statement | 16 |
| Problems at the end of the loan or lease | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 14 |
| Struggling to pay your loan | 12 |
| Fraud or scam | 12 |
| Written notification about debt | 12 |
| False statements or representation | 11 |
| Closing an account | 10 |
| Repossession | 9 |
| Problem caused by your funds being low | 8 |
| Opening an account | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 16 | 100% |
| 2017 | 30 | 100% |
| 2018 | 26 | 100% |
| 2019 | 27 | 100% |
| 2020 | 53 | 100% |
| 2021 | 60 | 100% |
| 2022 | 45 | 100% |
| 2023 | 80 | 100% |
| 2024 | 83 | 100% |
| 2025 | 137 | 100% |
| 2026 | 98 | 100% |
Source: CFPB Consumer Complaint Database
Schoolsfirst Federal Credit Union spreads across product buckets
Schoolsfirst Federal Credit Union's 656 logged complaints stay concentrated: only 28 states show a filing. Only 34% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2015 through 2026-06-25.
Schoolsfirst Federal Credit Union answers 100% of complaints inside the CFPB's tracked window and closes 94.2% with a written explanation. 5.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Schoolsfirst Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Schoolsfirst Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 656.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Schoolsfirst Federal Credit Union (100% timely; 5.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix