Schoolsfirst Federal Credit Union
656 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Schoolsfirst Federal Credit Union complaint mix by product
- Checking or 184 32.0% – 10% relief
- Credit reporting 116 20.2% – 0% relief
- Debt collection 85 14.8% – 0% relief
- Vehicle loan 63 11.0% – 3% relief
- Credit reporting, 55 9.6% – 4% relief
- Mortgage 45 7.8% – 13% relief
- Credit card 27 4.7% – 0% relief
How Schoolsfirst Federal Credit Union's 656 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 184 |
| Credit reporting or other personal consumer reports | 116 |
| Debt collection | 85 |
| Vehicle loan or lease | 63 |
| Credit reporting, credit repair services, or other personal consumer reports | 55 |
| Mortgage | 45 |
| Credit card | 27 |
| Money transfer, virtual currency, or money service | 19 |
| Credit card or prepaid card | 15 |
| Bank account or service | 13 |
| Payday loan, title loan, personal loan, or advance loan | 12 |
| Payday loan, title loan, or personal loan | 11 |
| Consumer Loan | 5 |
| Student loan | 3 |
| Debt or credit management | 2 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 561 |
| NV | 15 |
| TX | 14 |
| GA | 5 |
| FL | 4 |
| WA | 4 |
| CT | 4 |
| AZ | 4 |
| MA | 3 |
| CO | 2 |
| PA | 2 |
| SC | 2 |
| NY | 2 |
| ID | 2 |
| VA | 1 |
| VT | 1 |
| LA | 1 |
| OR | 1 |
| HI | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 130 |
| Incorrect information on your report | 101 |
| Improper use of your report | 40 |
| Problem with a company's investigation into an existing problem | 34 |
| Attempts to collect debt not owed | 33 |
| Trouble during payment process | 28 |
| Problem with a lender or other company charging your account | 27 |
| Took or threatened to take negative or legal action | 25 |
| Managing the loan or lease | 17 |
| Problem with a purchase shown on your statement | 16 |
| Problems at the end of the loan or lease | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 14 |
| Struggling to pay your loan | 12 |
| Fraud or scam | 12 |
| Written notification about debt | 12 |
| False statements or representation | 11 |
| Closing an account | 10 |
| Repossession | 9 |
| Problem caused by your funds being low | 8 |
| Opening an account | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 16 | 100% |
| 2017 | 30 | 100% |
| 2018 | 26 | 100% |
| 2019 | 27 | 100% |
| 2020 | 53 | 100% |
| 2021 | 60 | 100% |
| 2022 | 45 | 100% |
| 2023 | 80 | 100% |
| 2024 | 83 | 100% |
| 2025 | 137 | 100% |
| 2026 | 98 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Schoolsfirst Federal Credit Union
Schoolsfirst Federal Credit Union's 656 logged complaints stay concentrated: only 28 states show a filing on record. Only 34% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2015 through 2026-06-25.
Schoolsfirst Federal Credit Union answers 100% of complaints inside the CFPB's tracked window and closes 94.2% with a written explanation. 5.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Schoolsfirst Federal Credit Union.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Schoolsfirst Federal Credit Union have?
656, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Schoolsfirst Federal Credit Union respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Schoolsfirst Federal Credit Union?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.