CFPB · Narrative-heavy record
Fleet Financial, Inc.
53 CFPB complaints · 67.9% with narratives · top issue Getting a loan or lease.
Fleet Financial, Inc.: 67.9% of 53 filings include consumer narratives. Timely 66% · relief 7.5% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- -50% filings 2016 to 2026
CFPB relief outcome brief
CCDB company fleet-financial-inc
7.5% relief · 66% timely · 53 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Concorde Auto Management, LLC DBA Concorde Auto Acceptance (7.8% relief)
Fleet Financial, Inc. closes 7.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Fleet Financial, Inc.'s 53 filings include narrative text
67.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fleet Financial, Inc. complaint mix by product
- Vehicle loan 30 56.6% – 7% relief
- Credit reporting, 13 24.5% – 0% relief
- Consumer Loan 5 9.4% – 0% relief
- Credit reporting 4 7.5% – 50% relief
- Payday loan, 1 1.9% – 0% relief
How Fleet Financial, Inc.'s 53 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 30 |
| Credit reporting, credit repair services, or other personal consumer reports | 13 |
| Consumer Loan | 5 |
| Credit reporting or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Fleet Financial, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 11.3% of this company's filings
Fleet Financial, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -50% vs 2016
Top States
| State | Complaints |
|---|---|
| FL | 6 |
| CO | 5 |
| SC | 5 |
| VA | 4 |
| CA | 4 |
| TX | 3 |
| NV | 3 |
| IL | 3 |
| KY | 2 |
| AZ | 2 |
| MD | 2 |
| IN | 1 |
| ID | 1 |
| WI | 1 |
| NC | 1 |
| OH | 1 |
| PA | 1 |
| OR | 1 |
| MS | 1 |
| RI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting a loan or lease | 19 |
| Improper use of your report | 12 |
| Problems at the end of the loan or lease | 6 |
| Incorrect information on your report | 6 |
| Managing the loan or lease | 4 |
| Shopping for a loan or lease | 2 |
| Taking out the loan or lease | 2 |
| Can't contact lender or servicer | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 0% |
| 2017 | 3 | 100% |
| 2018 | 6 | 16.7% |
| 2019 | 7 | 71.4% |
| 2020 | 5 | 60% |
| 2021 | 10 | 100% |
| 2022 | 4 | 50% |
| 2023 | 3 | 66.7% |
| 2024 | 2 | 100% |
| 2025 | 10 | 60% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Fleet Financial, Inc.'s narrative-rich complaint ledger
Fleet Financial, Inc.'s 53 logged complaints stay concentrated: only 24 states show a filing. 67.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-01-25.
Fleet Financial, Inc. answers 66% of complaints inside the CFPB's tracked window and closes 92.5% with a written explanation. 7.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Getting a loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fleet Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fleet Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 53.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fleet Financial, Inc. (66% timely; 7.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record