Optima Advocates
21 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Optima Advocates complaint mix by product
- Student loan 11 52.4% – 9% relief
- Money transfer, 9 42.9% – 11% relief
- Debt collection 1 4.8% – 0% relief
How Optima Advocates's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 11 |
| Money transfer, virtual currency, or money service | 9 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| WA | 2 |
| IL | 2 |
| OR | 2 |
| PR | 1 |
| CA | 1 |
| RI | 1 |
| KY | 1 |
| DE | 1 |
| NJ | 1 |
| LA | 1 |
| CO | 1 |
| OH | 1 |
| ME | 1 |
| WI | 1 |
| MI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 10 |
| Fraud or scam | 9 |
| Can't repay my loan | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 4 | 0% |
| 2018 | 4 | 25% |
| 2019 | 3 | 0% |
| 2020 | 5 | 0% |
| 2021 | 5 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Optima Advocates
Optima Advocates's 21 logged complaints stay concentrated: only 15 states show a filing on record. Only 23.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2017 through 2021-04-07.
Optima Advocates answers 4.8% of complaints inside the CFPB's tracked window and closes 23.8% with a written explanation. 9.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Optima Advocates.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Optima Advocates have?
21, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Optima Advocates respond to complaints on time?
4.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Optima Advocates?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.