CFPB · Single-product concentration
One Reverse Mortgage, LLC
41 CFPB complaints · 97.6% in "Mortgage" · top issue Application, originator, mortgage broker.
One Reverse Mortgage, LLC: 97.6% of 41 CFPB complaints sit in "Mortgage". Timely 80.5% · relief 12.2%. Allegations, not findings.
- Single-product concentration
- -50% filings 2012 to 2025
CFPB relief outcome brief
CCDB company one-reverse-mortgage-llc
12.2% relief · 80.5% timely · 41 filings · Mortgage
Same-product relief peers
Nearest relief peer: Union Home Mortgage Corp (12.4% relief)
One Reverse Mortgage, LLC closes 12.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
One Reverse Mortgage, LLC scores strongest on timely response (66/100 percentile-benchmarked) and weakest on closed with explanation (55/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
57 / 100 percentile-benchmarked
12.2% of complaints closed with relief to the consumer
Timely response
66 / 100 percentile-benchmarked
80.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
55 / 100 percentile-benchmarked
75.6% of complaints closed with an explanation to the consumer
How 41 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
One Reverse Mortgage, LLC complaint mix by product
- Mortgage 40 97.6% – 13% relief
- Debt collection 1 2.4% – 0% relief
How One Reverse Mortgage, LLC's 41 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 40 |
| Debt collection | 1 |
Where One Reverse Mortgage, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 17.1% of this company's filings
One Reverse Mortgage, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 7 |
| TX | 4 |
| CA | 4 |
| MI | 3 |
| LA | 2 |
| NY | 2 |
| NV | 2 |
| GA | 1 |
| NJ | 1 |
| MT | 1 |
| KY | 1 |
| ME | 1 |
| WI | 1 |
| MS | 1 |
| TN | 1 |
| MA | 1 |
| UT | 1 |
| VA | 1 |
| OH | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 17 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Trouble during payment process | 4 |
| Loan servicing, payments, escrow account | 4 |
| Loan modification,collection,foreclosure | 3 |
| Settlement process and costs | 3 |
| Closing on a mortgage | 3 |
| Credit decision / Underwriting | 1 |
| Took or threatened to take negative or legal action | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 9 | 100% |
| 2014 | 2 | 100% |
| 2015 | 9 | 100% |
| 2016 | 4 | 100% |
| 2017 | 4 | 75% |
| 2018 | 2 | 100% |
| 2019 | 2 | 50% |
| 2020 | 2 | 0% |
| 2021 | 1 | 0% |
| 2022 | 1 | 0% |
| 2023 | 2 | 0% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
One Reverse Mortgage, LLC filings cluster in one product
One Reverse Mortgage, LLC's 41 logged complaints stay concentrated: only 23 states show a filing. Only 22% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2025-03-04.
One Reverse Mortgage, LLC answers 80.5% of complaints inside the CFPB's tracked window and closes 75.6% with a written explanation. 12.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about One Reverse Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for One Reverse Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 41.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 80.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for One Reverse Mortgage, LLC (80.5% timely; 12.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration